Shipping & Delivery
Black Friday Shipping
UPS and USPS are not picking up orders from 11/28 through 12/1 and any order placed after 3:30pm CST on 11/27 will be placed into the hands of USPS or UPS by 12/3. During these high volume times it is possilbe for packages to be delayed in transit, however that is usually not more than a day or so. If you have any concerns about where your order is please just let us know. Drop Shipped items may take a couple weeks to ship from the manufacturers. Due to the holiday and weekend frozen food orders placed after 3:30pm CST on 11/27 will be shipped on 12/2. Any order going to Canada will be shipped following the schedule outlined above for traditional USA orders. The same day shipping guarantee below does not apply on orders placed during the Black Friday Sale Period (11/22/2019 to 12/3/2019).
Free Economy Shipping on All Orders Over $29
At BRS, every order over $29 ships free using a mix of economy shipping methods including, USPS First Class Mail, SurePost and UPS Ground. Your order will arrive within 2-7 days, depending on your proximity to Minneapolis, MN. Place your order by 3:30 PM CST Monday through Friday and we'll ship it the same day. This offer is only available in the 48 contiguous US. Frozen foods and post office boxes do not qualify for free shipping. Packages will be shipped with the most economical method but for your reference generally follows these guidelines. Packages under a pound are likely to be shipped first class mail, 1-7 pounds surepost and over 7 pounds UPS ground.
Offer valid only in the 48 contiguous USA. Freight and drop shipments such as larger tanks, sumps and tank systems do not qualify. Free shipping promotion for a limited time only, does not apply to expedited shipping methods, PO Boxes, or frozen foods. Not valid for wholesale customers.
Fast Flat Rate 1-3 Day Shipping
Fast Flat Rate Shipping Map
Orders over $29 will have an option during checkout to upgrade to 1-3 day Fast Flat Rate Shipping that uses a mix of UPS 3 Day Select & UPS Ground. The Fast Flat Rate upgrade for orders over $29 is only $4.99, regardless of weight or dimensions. Orders under $29 can upgrade to 1-3 day Fast Flat Rate Shipping for $9.99. Place your order by 3:30 PM CST Monday through Friday and we'll ship it the same day. This offer is only available to the 48 contiguous US, drop ships, and post office boxes do not qualify for upgraded shipping. Offer valid only in the 48 contiguous US. Freight and drop shipments such as larger tanks, sumps and tank systems do not qualify and are indicated as freight or drop shipping in the product description. Free shipping promotion for a limited time only, does not apply to expedited shipment methods or frozen foods. Not valid for wholesale customers and some exclusions may apply.
$4.99 Economy Shipping on orders under $29
If your order is under $29 shipping is only $4.99 and will use a mix of USPS First Class Mail, SurePost, and UPS Ground. Your order will arrive within 2-7 days, depending on your proximity to Minneapolis, MN. Place your order by 3:30 PM CST Monday through Friday and we'll ship it the same day*. If you need it faster, orders under $29 can upgrade to 1-3 day Fast Flat Rate Shipping for $9.99. This offer is only available in the 48 contiguous US. Frozen foods and post office boxes do not qualify for free shipping. Packages will be shipped with the most economical method but for your reference generally follows these guidelines. Packages under a pound are likely to be shipped first class mail, 1-7 pounds surepost and over 7 pounds UPS ground. Some exclusions may apply.
$20 Same Day Shipping Guarantee*
We guarantee that all orders placed before 3:30 pm (CST) Monday - Friday will be shipped the same day your order is processed. If for any reason, your order does not ship complete, we will automatically upgrade the affected account to Preferred Reefer, and credit the account with $20.00 (2000 BRS Reward Points) that can be used on any future orders with BulkReefSupply.com.
This guarantee is only valid for orders shipping within the 48 contiguous US and is valid for a limited time only. Excludes orders that include out-of-stock and/or backordered items, frozen food, pre-orders, drop-ship items, wholesale, and orders being shipped to Canada. Some additional exclusions may apply.
*Same Day Shipping Guarantee does not apply to any order placed from 11/22/2019 to 12/3/2019.
Flat Rate Frozen Food Shipping
Bulk Reef Supply now offers FLAT RATE shipping on all frozen foods. From 1 blister pack to 100 flat packs, shipping to any destination in the 48 contiguous US shipping is only $29.99. At this time we are unable to ship any frozen food to Canada, Alaska, Hawaii, or any US territories. We ship frozen food orders Monday through Thursday* with UPS Next Day Air delivery to ensure safe arrival and freshness. If your order contains more than frozen food, all other items will be processed as normal with an instant shipping upgrade to our Fast Flat Rate shipping method and will arrive in 3 business days or less.
We Ship from Minneapolis, Minnesota
Orders ship free using a mix of UPS Ground, SurePost and USPS. Your order will arrive within 2-7 business days, depending on your proximity to Minneapolis, MN. Place your order by 3:30 PM CST Monday through Friday and we'll ship it the same day. This offer is only available in the contiguous US. USPS and expedited shipments do not qualify for free shipping. For free shipping choose the free shipping option at checkout (excludes frozen food).
Select one of our Fast Flat Rate shipping options, and your order will arrive at your door within 3 business days or less in the contiguous US. Place your order by 3:30 PM CST Monday through Friday and we'll ship it the same day. Check the UPS map for your location.
Bulk Reef Supply currently ships to the US and Canada only.
Shipping to Canada
All Canadian orders received before Monday at midnight CST are shipped via UPS on Tuesday, and orders received before Thursday at midnight CST are shipped via UPS on Friday. They are shipped together on Tuesday & Friday to utilize a program which reduces brokerage fees and allows us to prepay all of the taxes, duties, and fees for you so there are no surprise charges at your doorstep. There is an 18% charge assessed at checkout to cover these costs.
The 18% charge is based on the port of entry our shipments pass through Canadian Customs and not the "ship to" address. 18% covers an average of the brokerage charges, GST/PST/HST, fees and the duties required on the wide variety of products we ship to Canada. The net cost of this may exceed 18%; in this case, BRS will cover the difference at no expense to you.
Please note all prices on BulkReefSupply.com are in US dollars, not Canadian. Canadian orders are not eligible for any free shipping offers. We are unable to send some items to Canada (all fish or coral food, as well as Pukani, Tonga, Fiji, shelf rock, etc). If these items are on an order they will be canceled and refunded.
We use UPS and USPS
For shipping we use UPS and USPS services and over the years they have proved to offer superior service with exceptional on-time rates with very minimal damage. In most cases, packages shipped with UPS will end up to your doorstep in less than 4 days while USPS can take up to 7 days, but is much more economical for smaller packages. Both carriers have excellent on-time rates, however, during large storms, natural disasters, or other unforeseen circumstances deliveries may be delayed and will be noted by UPS or USPS when viewing the tracking information. We are unable to compensate for delays unless UPS Next Day or Second Day services are selected as the shipment method for the order. UPS will deliver packages Monday through Friday and USPS will deliver Monday through Saturday (may vary depending on your location).
UPS & USPS Holiday Schedule
Only a few times a year UPS and USPS do not deliver or pick-up packages. These days are listed below and because they will not pick up packages, we are unable to ship any orders out of our facility that day. Please know that around Thanksgiving through Cyber Monday and the week before Christmas additional delays may be encountered due to the large volumes that UPS and USPS will experience.
- New Year's Day - January 1, 2019
- Memorial Day - May 27, 2019
- Independence Day - July 4, 2019
- Labor Day - September 2, 2019
- Thanksgiving Day - November 28, 2019
- Black Friday - November 29, 2019
- Christmas Day - December 25, 2019
- New Year's Day - January 1, 2020
Freight Forwarding/Holding Policy
Due to the elevated risk of credit card fraud, customs issues, damaged shipments, and warranty issues, BulkReefSupply.com does not allow shipping to freight forwarding services. We reserve the right to cancel all orders shipped to freight forwarders/holders without notice. Any order shipped to freight forwarding or holding facility will not be eligible for any support.
Customer pickup hours are available at our warehouse Monday - Friday 10am - 4pm. If you want to stop by and skip the shipping, we’d love to see you! Just select the ‘local pickup’ shipping option during checkout, or give us a call at 763-432-9691 and we would be happy to help place your order over the phone. Once placed, we will get to work on your order right away, but if possible, please give us about two hours to get it ready for you. We do close for major holidays and orders can be picked up the following business day.
Note: Customer Pickup has moved and is now located through the doors under the big ‘6325’ on our building.