Live Fish & Coral At Bulk Reef Supply

We’re committed to delivering the best possible livestock buying experience for you, so we have hand-picked fish & coral vendors we personally use and trust. There are many different choices of retailers out there, but the vendors we have partnered with astonished us with the health and quality of their livestock, the class of their facilities they operate within, and their commitment to service. Between our trusted vendors and our hassle-free 3-Day Arrive Alive Guarantee, you can buy livestock from us with complete confidence.

Arrive Alive Guarantee

Coral Shipping

Ships on Tuesday with delivery on Wednesday
Coral packages are shipped directly from the coral vendor to your door, ensuring no additional stress, tank transitions, or transit time beyond what is necessary. Vendors will ship the corals on Tuesday for a delivery date on Wednesday1. We are unable to hold coral orders or change the shipping and delivery dates. At this time we are only able to ship live coral to the contiguous 48 USA.

Fish & Invertebrate Shipping

All fish and invertebrate orders placed by 3:30 pm CST are shipped by the vendor the following day with Next Day Air delivery methods1. We are unable to hold any livestock orders or change the shipping and delivery dates. At this time we are only able to ship live livestock to the contiguous 48 USA.

Fish shipping table

 

Shipping Weather Delays

1It is not common but in some extreme temperatures or severe weather, shipment of your order may be delayed for the health and safety of your new animals. The vendors hold the right to delay shipment if they feel the livestock would not survive the trip. Weather delays can include rain and snowstorms, extreme temperatures, or any other natural occurrence that would result in a delivery delay or loss of livestock. In the event of a weather-related delay, your order will be shipped the next available day.

Order Cancellations

Once an order is submitted to the vendor, we are unable to cancel the order. In most cases, this happens within 30 minutes of when the order is placed through an automated system. This helps us ensure that every order is received by the vendor.

Bulk Reef Supply 3-Day Alive Arrive Guarantee

All livestock purchases from BulkReefSupply.com are 100% guaranteed for 72-hours after delivery to survive. Each purchase comes with a commitment from the BRS team and our trusted livestock vendors for the health of your animals and the satisfaction of your order. No hassles, just contact us and provide us with a photo of the animal within 72 hours after delivery.

Livestock shipping has become very reliable but once in a while an issue can arise and to help minimize negative outcomes, we highly suggest being present at the delivery address to accept delivery in person or to use a holding center where it can be kept in a climate-controlled environment and not exposed to rain or excessive temperature changes. Every vendor has different acclimation instructions and we highly suggest following their instructions for the best results.

If you ever have an issue with a shipment just send us a clear picture of the deceased specimen within 72 hours of the delivery date & time posted by the shipping provider. Do not dispose of any items until instructed to do so as further pictures may be required. Failing to follow the requirements below will void the 3-Day Alive Arrive Guarantee.

3-Day Arrive Alive Guarantee

For any claims or questions just contact us at support@bulkreefsupply.com

Fish and Invertebrate Claims

For the guarantee to apply we do have the following conditions:

  • We must be notified of any issue within 72-hours of the timestamp on the delivery with clear photos2.
  • The delivery must be accepted and not refused or returned to BRS without prior authorization, even in the case of damaged or leaking shipments.
  • Any livestock that is claimed must not be discarded or returned until authorized by BRS or the vendor.

Refunds will be credited to your BRS Rewards Points account and eligible for 1-year. Fish packages will be credited for the amount paid, not the item's original retail price. In the instance pieces of a package have perished, the packages total price will be divided by the number of pieces to obtain the refund value, in the rare instance invertebrates have perished, we will issue a credit for the value of that particular animal in the pack. Any shipping or handling charges are not refundable.

2Photos must include the entire animal, in focus, on a white background outside of the water and the bag. In some cases, additional photos may be necessary so please do not discard any packaging or specimen until instructed to do so.

Coral Claims

For the guarantee to apply we do have the following conditions:

  • We must be notified of any issue within 72-hours of the timestamp on the delivery with clear photos3.
  • The coral must not be removed from the plug/disk/tile.
  • The delivery must be accepted and not refused or returned to BRS without prior authorization, even in the case of damaged or leaking shipments.
  • Any livestock that is claimed must not be discarded or returned until authorized by BRS or the vendor.

Refunds will be credited to your BRS Rewards Points account and eligible for 1-year. Coral packages and discounted corals will be credited for the amount paid, not the items original price. In the instance pieces of a package have perished, the packages total price will be divided by the number of pieces to obtain the corals refund value. Any shipping or handling charges are not refundable.

3Photos must include the entire coral and in focus. We do not really care if it is in the bag or out, but we will need to be able to identify the coral which may require additional photos so please do not discard any packaging or specimen until instructed to do so.