Shipping & Delivery
As a proactive measure to manage your shipping expectations and ensure the health of all the employees at BRS, we have made the difficult decision to postpone our same day shipping guarantees. Orders are still being shipped 5-days a week and over 99% of them are shipped within 24 hours of being placed.
Free Economy Shipping on All Orders Over $29
At BRS, every order over $29 ships free using a mix of economy shipping methods including, USPS First Class Mail, SurePost, Spee-dee Delivery, and UPS Ground. Your order will arrive within 2-7 days, depending on your proximity to Minneapolis, MN. This offer is only available in the 48 contiguous US. Frozen foods and post office boxes do not qualify for free shipping. Packages will be shipped with the most economical method but for your reference generally follows these guidelines. Packages under a pound are likely to be shipped first class mail, 1-7 pounds surepost and over 7 pounds UPS ground.
Offer valid only in the 48 contiguous USA. Freight and drop shipments such as larger tanks, sumps and tank systems do not qualify. Free shipping promotion for a limited time only, does not apply to expedited shipping methods, PO Boxes, or frozen foods. Not valid for wholesale customers.
Fast Flat Rate 1-3 Day Shipping
Fast Flat Rate Shipping Map
Orders over $29 will have an option during checkout to upgrade to 1-3 day Fast Flat Rate Shipping that uses a mix of UPS 3 Day Select & UPS Ground. The Fast Flat Rate upgrade for orders over $29 is only $4.99, regardless of weight or dimensions. Orders under $29 can upgrade to 1-3 day Fast Flat Rate Shipping for $7.99. This offer is only available to the 48 contiguous US, dropships, and post office boxes do not qualify for upgraded shipping. Offer valid only in the 48 contiguous US. Freight and drop shipments such as larger tanks, sumps and tank systems do not qualify and are indicated as freight or drop shipping in the product description. Free shipping promotion for a limited time only, does not apply to expedited shipment methods or frozen foods. Not valid for wholesale customers and some exclusions may apply.
$5.99 Economy Shipping on orders under $29
If your order is under $29 shipping is only $5.99 and will use a mix of USPS First Class Mail, SurePost, Spee-dee Delivery, and UPS Ground. Your order will arrive within 2-7 days, depending on your proximity to Minneapolis, MN. If you need it faster, orders under $29 can upgrade to 1-3 day Fast Flat Rate Shipping for $7.99. This offer is only available in the 48 contiguous US. Frozen foods and post office boxes do not qualify for free shipping. Packages will be shipped with the most economical method but for your reference generally follows these guidelines. Packages under a pound are likely to be shipped first class mail, 1-7 pounds surepost and over 7 pounds UPS ground. Some exclusions may apply.
Flat Rate Frozen Food Shipping
Bulk Reef Supply now offers FLAT RATE shipping on all frozen foods. From 1 blister pack to 100 flat packs, shipping to any destination in the 48 contiguous US shipping is only $29.99. At this time we are unable to ship any frozen food to Canada, Alaska, Hawaii, or any US territories. We ship frozen food orders Monday through Thursday* with UPS Next Day Air delivery to ensure safe arrival and freshness. If your order contains more than frozen food, all other items will be processed as normal with an instant shipping upgrade to our Fast Flat Rate shipping method and will arrive in 3 business days or less.
Shipping to Canada
All Canadian orders received before Monday at midnight CST are shipped via UPS on Tuesday, and orders received before Thursday at midnight CST are shipped via UPS on Friday. They are shipped together on Tuesday & Friday to utilize a program that reduces brokerage fees and allows us to prepay all of the taxes, duties, and fees for you so there are no surprise charges at your doorstep. There is an 18% charge assessed at checkout to cover these costs.
The 18% charge is based on the port of entry our shipments pass through Canadian Customs and not the "ship to" address. 18% covers an average of the brokerage charges, GST/PST/HST, fees and the duties required on the wide variety of products we ship to Canada. The net cost of this may exceed 18%; in this case, BRS will cover the difference at no expense to you.
Please note all prices on BulkReefSupply.com are in US dollars, not Canadian. Canadian orders are not eligible for any free shipping offers. We are unable to send some items to Canada (all types of fish and coral foods, select types of live rock, or really anything that is or once was alive). In most cases if one of the excluded items are on an order, no shipping method will be available until they are removed from your cart. In the rare instance your order is processed with a restricted item, that item will be removed from your order and refunded.
We are now offering international shipping through freight holding/forwarding facilities. For more information on how to ship items outside of the USA or Canada, please see our international shipping policy.
There are a few items that are dropped shipped directly from the manufacturer. Any item that drop ships will be marked on the product page and also during checkout. Most live items that are dropped shipped like algae, phytoplankton, and pods will arrive within 1 week, where larger items like aquariums, stands, and lights may take anywhere from 1-3 weeks for final delivery. For more information on specific brands drop shipping methods and policies please see below.
We Ship from Minneapolis, Minnesota
Orders ship free using a mix of UPS Ground, SurePost and USPS. Your order will arrive within 2-7 business days, depending on your proximity to Minneapolis, MN. Select one of our Fast Flat Rate shipping options, and your order will arrive at your door within 3 business days or less in the contiguous US. Check the UPS map for your location.
We use UPS and USPS
For shipping we use UPS and USPS services and over the years they have proved to offer superior service with exceptional on-time rates with very minimal damage. In most cases, packages shipped with UPS will end up to your doorstep in less than 4 days while USPS can take up to 7 days, but is much more economical for smaller packages. Both carriers have excellent on-time rates, however, during large storms, natural disasters, or other unforeseen circumstances deliveries may be delayed and will be noted by UPS or USPS when viewing the tracking information. We are unable to compensate for delays unless UPS Next Day or Second Day services are selected as the shipment method for the order. UPS will deliver packages Monday through Friday and USPS will deliver Monday through Saturday (may vary depending on your location).
UPS & USPS Holiday Schedule
Only a few times a year UPS and USPS do not deliver or pick-up packages. These days are listed below and because they will not pick up packages, we are unable to ship any orders out of our facility that day. Please know that around Thanksgiving through Cyber Monday and the week before Christmas additional delays may be encountered due to the large volumes that UPS and USPS will experience.
- New Year's Day - January 1, 2020
- Memorial Day - May 25, 2020
- Labor Day - September 7, 2020
- Thanksgiving Day - November 26, 2020
- Black Friday - November 27, 2020
- Christmas Eve - December 24, 2020
- Christmas Day - December 25, 2020
- New Year's Eve - December 31, 2020
- New Year's Day - January 1, 2021
At this time will call is open to curbside pick-up only. Please wait to receive a confirmation email that your order is ready to be picked up, depending on the size of your order there may be multiple emails. When you arrive, please ring the bell and have your name/order number ready. We will be right out with your order!
Customer pickup hours are available at our warehouse M-F 10am - 4pm. If you want to stop by and skip the shipping, we’d love to see you! Just select the ‘Local Pickup - Curbside’ shipping option during checkout, or give us a call at 763-432-9691 and we would be happy to help place your order over the phone. Once placed, we will get to work on your order right away and you will receive an email confirmation that your order is ready to be picked up.
Note: Customer Pickup has moved and is now located through the doors under the big ‘6325’ on our building.