Wholesale Shipping & Delivery
Same Day Shipping Guarantee
We guarantee that all orders placed before 3:30 pm (CST) Monday - Friday will be shipped the same day your order is processed (excludes major holidays).
Order Change Requests
Bulk Reef Supply can accommodate order change requests prior to the order being placed into an "In Picking" status. Typically, orders are picked approximately one hour after being placed. Our warehouse team works hard to ensure that all orders placed before 3:30pm CT M-F are packaged and shipped the same day. In order to achieve this, orders can no longer be modified once they have begun the picking process. To find out the current status of any order all you'll need to do is log in to your BRS account and take a look at your current order status.
We Ship from Minneapolis, Minnesota
Orders ship using your choice of UPS and USPS services. Your order will arrive within 2-7 business days, depending on your proximity to Minneapolis, MN. Place your order by 3:30 PM CST Monday through Friday and we'll ship it the same day (please see above). This offer is only available to the US and US Territories.
Orders that exceed 300 lbs. in total weight may be shipped via freight to save on shipping costs. We recommend ordering items such as salt and rock in pallet quantities when possible to maximize profits and minimize the cost of shipping. Freight shipments must be arranged via phone or email by contacting your account manager. Additional charges apply for freight shipments being delivered to non-commercial addresses and locations that do not have a loading dock or forklift available to off-load pallets.
Bulk Reef Supply currently ships to the United States, U.S. Territories and Canada only. Any items shipped outside of these locations will not be eligible for warranty coverage through BRS.
Shipping to Canada
All Canadian orders received before Monday at midnight CST are shipped via UPS on Tuesday, and orders received before Thursday at midnight CST are shipped via UPS on Friday. They are shipped together on Tuesday and Friday to utilize a program which reduces brokerage fees and allows us to prepay all of the taxes, duties, and fees for you so there are no surprise charges at your doorstep. There is an 18% charge assessed at checkout to cover these costs.
The 18% charge is based on the port of entry our shipments pass through Canadian Customs and not the "ship to" address. 18% covers an average of the brokerage charges, GST/PST/HST, fees and the duties required on the wide variety of products we ship to Canada. The net cost of this may exceed 18%; in this case BRS will cover the difference at no expense to you. Please note that due to this service we are not able to provide itemized tax forms.
Please note all prices on BulkReefSupply.com are in US dollars, not Canadian. We are unable to send some items to Canada (all fish or coral food, as well as Pukani, Tonga, Fiji, and shelf rock). If these items are on an order they will be canceled and refunded.
Freight Forwarding / Holding Policy
Due to the elevated risk of credit card fraud, customs issues, damaged shipments, and warranty issues, BulkReefSupply.com does not allow shipping to freight forwarding services. We reserve the right to cancel all orders shipped to freight forwarders/holders without notice. Any order shipped to freight forwarding or holding facility will not be eligible for any warranty support.
Customer pickup hours are available at our warehouse Monday - Friday 10am - 4pm. Customers who wish to pick up their orders at BRS will need to select the local pickup shipping option during checkout or contact the customer service at 763-231-9086 and request a local pickup. Orders can then be picked up 1 business day after order is received.