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Customer Service

Bulk Reef Supply customer service representatives are thrilled to help you with your reefing questions. Whether you need help deciding which pump, protein skimmer or RO system to purchase, advice on 2 Part dosing or assistance placing an order.

We are saltwater aquarium owners ourselves and we are passionate about the hobby. Please let us know how we can help you.


Call Us

763-432-9691
Monday - Thursday 7am - 7pm CST
Friday 10am - 4pm CST


Chat with Us

Monday - Thursday 9am - 5pm CST
Friday 10am - 4pm CST


Send us an email anytime and we will get back to you shortly.

Email: Support@bulkreefsupply.com


Send us a fax anytime.

Fax: 763-710-4777


Click below for information on Shipping, Returns, Payments and more.

Shipping & Delivery

Free Shipping Special

For a limited time Bulkreefsupply.com is offering FREE SHIPPING on all orders over $175 shipped via UPS within the contiguous US. USPS Shipments do not qualify. Freight Shipments such as larger tanks and tank systems do not qualify and are indicated as Freight Shipping in the product description.

We ship from Minneapolis, Minnesota via UPS

Orders placed before 3:30 PM CST Monday through Friday will be shipped the same day. 98% of our packages arrive in 4 business days or less. Check the UPS map for your location.

International Shipping

BulkReefSupply.com currently only ships to the United States and Canada.

Shipping to Canada

All Canadian orders received before Thursday @ midnight are shipped on Friday. The shipping program we use to save you brokerage fees only allows us to ship on Fridays. Canadian orders will arrive at your door with no extra fees due. Here's how: BulkReefSupply.com pays all brokerage charges out of our pocket to UPS. We also pay the GST, customs duties, and other Canadian government fees. However these are passed on to the customer via a flat 15% Canadian tax assessed at checkout on our site. In a nut shell, we pay brokerage and you still pay your government fees, but you know the cost up front and there is no surprise bill presented when the package is delivered at your door. The 15% tax rate is based on the Ports of Entry our shipments pass through Canadian Customs and on the duties required on the wide variety of products we ship to Canada. Please note all prices on BulkReefSupply.com are in US dollars, not Canadian. Canadian orders are not eligible for any Free Shipping offer. We are unable to send some items to Canada (All fish or coral food, as well as pukani, tonga, fiji, and shelf rock). If these items are on an order they will be cancelled and refunded.

Freight Forwarding/Holding Policy

Due to the elevated risk of credit card fraud, customs issues, damaged shipments, and warranty issues, BulkReefSupply.com does not allow shipping to freight forwarding services. We reserve the right to cancel all orders shipped to freight forwarders/holders without notice. Any order shipped to a freight forwarding or holding facility will not be eligible for any support

Customer Pick Up

Customer Pick Up hours are available at our warehouse Monday - Friday 10am - 5pm. Customers can put comments in their online order at checkout. Orders can then be picked up two hours after order is received.

Returns & Replacements

Returns Require a Completed RMA Form and an RMA Number to be Processed

Please call or contact us for your RMA number before returning your item(s). All returned items must be in completely unopened, new and unused condition. We are unable to accept returns on an item that is used or the items packaging has been damaged or altered.

Shipping Cost Deduction for Orders Shipped with a Free Shipping Promotion

If your order was placed under a free shipping promotion the original shipping cost for that item will be deducted from your refund. If the return brings your order value under the $175 free shipping threshold shipping will applied to your order and deducted from your refund.

All Warranties are Offered by the Manufacturer

Please contact them directly because they are best equipped to process your warranty service the fastest. If you require any assistance please feel free to contact us and we will help to the best of our ability.

Manufacturer Contact Information

Algae Free & Sure Flow – 608-516-4274 algaefreeservice@algaefree.com
American Marine (Pinpoint) – 914-763-5367 info@americanmarineusa.com
AquaIllumination515-233-5105 support@aquaillumination.com
Aquamedic
– 877-323-2782 info@aqua-medic.com
Aquatec RO Boosters – 800-975-9995 techsupport@aquatec.com
Digital Aquatics – 425-527-0995 support@digitalaquatics.com
EcoTech Marine – 610-954-8480 service@ecotechmarine.com
Emperor Aquatics – 610-970-0440 info@emperoraquatics.com
HM Digital – 800-383-2777 info@hmdigital.com
Iwaki – 508-429-1440  service@iwakiamerica.com
JBJ – 877-374-9981  support@jbjlighting.com
Kessil Lighting – 510-620-5250  kessil@kessil.com
Milwaukee Instruments – 252-443-3630 support@milwaukeetesters.com
Neptune Systems (Apex AquaController) – 408-779-4090 support@neptunesystems.com
Octopus Skimmers and Sumps – 985-781-9078 support@coralvue.com
Ozotech – 800-795-9671 ozotech@ozotech.com
Panworld Pumps – 978-400-5507 info@emecpumps.com
Red Sea – 1-888-REDSEA9  usa.info@redseafish.com
Reef Fanatic –877-614-5388 reef@reeffanatic.com
Reeflo Pumps – 877-378-6798 Sales@reeflopumps.com
SpectraPure – 800-685-2783 service@spectrapure.com
Sunlight Supply – 615-622-8200 info@sunlightsupply.com
Tunze – 512-833-7546 tunze@sbcglobal.net

Troubleshooting

While our staff is very knowledgeable on most of the items we sell, no one knows the products better than the manufacturer. They are all going to be best equipped to troubleshoot any issues you might be having because they have encountered them before and can provide an immediate resolution. The manufacturer is also going to be the best source for replacement or missing parts. Upon request, we are happy to have missing parts shipped to us and then back out to you but requesting them directly from the manufacturer will get them to you the fastest.

Items Damaged in Transit

If an item is damaged in transit, we will replace the item free of charge and cover the cost of shipping the replacement. Please keep the damaged product and packaging, as UPS may inspect the package to evaluate it for insurance purposes. If your product arrives damaged, you must contact us within 3 days from arrival date or we can not honor the return. Emailing us pictures of the damage isn't necessary but it is greatly appreciated. Please open the package and inspect items for damage immediately upon arrival.

Unused Items

We will accept returns on any unused and unopened items 30 days from the delivery date. Customers wishing to make a return must contact us for an RMA (see above) within 30 days from the delivery date. Customers are responsible for the return shipping cost. BulkReefSupply.com does not charge restocking fees, but original shipping cost and return shipping will be deducted from the final refund. Refunds are given after goods arrive at our warehouse in their original unopened and unused condition. Under no circumstances are opened or used products accepted for return. Opened and used products will be refused and returned to the sender.

Nonfunctional Items and Warranties

If your product does not function correctly or is otherwise considered broken, we will direct you to the manufacturer of the product for warranty or service. Manufacturers prefer to troubleshoot their own technical issues and are better equipped to help solve problems. Contacting the manufacturer directly greatly speeds up the process. All of our manufacturers are easy to deal with and should address any issues within 24 hours (Monday through Friday). If you have a problem with the manufacturer, please contact us immediately. We are on your side and will make sure you get the technical support you need.

BRS Products

If the item is a BRS product and it doesn't function correctly or ceases to work within the warranty period please contact us for a replacement.

Limited Lifetime Warranty and Disclaimer on Reverse Osmosis Systems

All BRS Reverse Osmosis Systems are warranted to the original purchaser to be free of defects in material and workmanship. Bulk Reef Supply will replace or repair components of the system that BRS has deemed to be broken within the limits of the warranty without charge. Customer is responsible for any freight involved with shipping the item back for inspection and shipment of replacement items. Bulk Reef Supply is not liable for cost of removal, installation, transportation or any other charges in connection with warranty claim. This warranty does not apply to included electrical components not produced by bulk reef supply. These items are warranted by the original manufacturer and the manufacturer must be contacted directly. Bulk Reef Supply is not liable for anything that we deem was abuse of the system, including but not limited to, misuse of product outside of intended use, equipment modifications, unauthorized repairs, improper installation, damage from freezing , hot water, fire or other acts of god outside of Bulk Reef Supply’s control Filters are considered a disposable item and not covered under warranty. The membrane component is covered for 2 years and will be replaced at prorated rate providing a membrane inspection does not show signs of abuse or neglect including use with hot water, severely hard water without proper flushing or bacterial issues from the water supply. All mechanical devices with moving parts have a normal life span and will need to be replaced periodically. For this reason mechanical devices such as auto shut off valves, ball valves, pressurized tanks, float valves, pressure gauges or check valves have a limited replacement warranty of 2 years. The customer is fully responsible for proper installation which includes complete and continual leak inspection. Most of the system components are made from plastic and eventually they can break or crack from stress. Bulk Reef Supply cannot be held liable for any damage caused by leaks. There are no other warranties including warranties on particular uses which extend beyond what is described above. To receive warranty service the customer must contact us at Support@bulkreefsupply.com and receive a RMA number and form. You may be required to ship the items in question back for proper inspection, repair or replacement.

Payment, Pricing & Promotions

Payment Options

BulkReefSupply.com accepts PayPal and all major credit cards. We do not accept checks or money orders.

Pricing

Most of our products feature quantity discounts. However, there are some items that are not discounted due to manufacturer minimum advertised price rules. These items are already priced at the lowest price allowed. BulkReefSupply.com will price match in most circumstances. Please provide a link to the competitors site and item that you would like us to match.

Promotions

There are a number of unique promotions on BulkReefSupply.com that help you save more money. Promotions are valid for in stock items only. We cannot take back orders or rainchecks for out of stock items.

Sales Tax

See important Kentucky sales and use tax information regarding tax you may owe directly to the Commonwealth of Kentucky.

BRS Reward Points

Earn points by making purchases and buying specific items with extra bonus points. See our BRS Reward Points page for more info.

Preferred Reefer

Become a Preferred Reefer and get discounts on most of our product line. See our Preferred Reefer page for more info.

Group & Club Buys

BulkReefSupply.com has the easiest group & club buys ever! See our Group & Club Buys page for more details.