Shipping & Delivery
Free Shipping on Select Orders
Bulk Reef Supply offers FREE SHIPPING on all orders over $175 shipped via UPS within the contiguous United States. USPS shipments do not qualify. Freight Shipments such as larger tanks and tank systems do not qualify, and are indicated as Freight Shipping in the product description.
We ship from Minneapolis, Minnesota
98% of our packages arrive in 4 business days or less. Check the UPS map for your location.
*Please note that on Thursday, 11/27/14 (Thanksgiving Day) UPS and USPS will not be picking up packages from our warehouse and also on this day they will not be delivering packages. Please keep this in mind and check your tracking number(s) on UPS.com or USPS.com for accurate delivery dates.
Order Change Requests
Bulk Reef Supply can accommodate order change requests prior to the order being placed into an "In Picking" status. Typically, orders are picked approximately an hour after being placed. Our warehouse team works hard to ensure that all orders placed before 3:30pm CT M-F are packaged and shipped the same day. In order to achieve this, orders can no longer be modified once they have begun the picking process. To find out the current status of any order all you'll need to do is log in to your BRS account and take a look at your current order status.
Bulk Reef Supply currently ships to the United States and Canada only.
Shipping to Canada
All Canadian orders received before Thursday @ midnight are shipped on Friday. The shipping program we use to save you brokerage fees only allows us to ship on Fridays. In some instances shipper holiday schedules may prevent us from shipping your order on a Friday - typically, these holidays are Thanksgiving, Christmas, New Years Day, Fourth of July, Memorial Day and Labor Day. Canadian orders will arrive at your door with no extra fees due. Here's how: BulkReefSupply.com pays all brokerage charges out of our pocket to UPS. We also pay the GST, customs duties, and other Canadian government fees. However these are passed on to the customer via a flat 16% Canadian tax assessed at checkout on our site. In a nut shell, we pay brokerage and you still pay your government fees, but you know the cost up front and there is no surprise bill presented when the package is delivered at your door. The 16% tax rate is based on the Ports of Entry our shipments pass through Canadian Customs and on the duties required on the wide variety of products we ship to Canada. Please note all prices on BulkReefSupply.com are in US dollars, not Canadian. Canadian orders are not eligible for any Free Shipping offer. We are unable to send some items to Canada (all fish or coral food, as well as pukani, tonga, fiji, and shelf rock). If these items are on an order they will be cancelled and refunded.
Freight Forwarding/Holding Policy
Due to the elevated risk of credit card fraud, customs issues, damaged shipments, and warranty issues, BulkReefSupply.com does not allow shipping to freight forwarding services. We reserve the right to cancel all orders shipped to freight forwarders/holders without notice. Any order shipped to freight forwarding or holding facility will not be eligible for any support.
Customer Pick Up
Customer pick up hours are available at our warehouse Monday - Friday 10am - 4pm. Customers who wish to pick up their orders at BRS will need to select the local pickup shipping option during checkout or contact the customer service department at 763-432-9691 and request a local pickup. Orders can then be picked up 1 business day after order is received.