Blinding/POOR customer service
The new lens which helps spread light better is good but if you happen to like looking at your tank than you shall be blinded by this light because the lens sits below the actual housing of the light. It forces you to buy the extra diffuser cover because of this....Customer service with Ecotech has always been poor..they are very unforgiving and expect you to pretty much send them the product and wait weeks for a diagnosis as if we have spares laying around...this goes for all ecotech Products in general...
I have been using these g4 pro lights since they came out, and I love them! So programmable through Apex and my corals love them!
I’ve had 2 lights stop working and customer service is very poor. The first time I had to wait a month for the replacement because they were back ordered. The second time it took 2 weeks to arrange for a replacement while a bunch of my SPS struggled to stay alive. I expect better for the money I paid.
Great When it Works
I’m on my second set of Radions. I upgraded from Gen 1 to Gen 3 Pro 10 months ago. The fixtures are fantastic when they work. However, during the 1st week I had them one of crashed. It took 4 weeks for them to replace it because they had back orders. Then, last week, the replacement one they sent to me stopped working. While things happen, the bad part is that customer service made the process difficult both times. When you pay this much for a fixture, part of the expectation is that the customer service is as good as the product (at least when the product works). I think I’m done with these guys and won’t purchase any new Radions. It’s disappointing because they are great - when they work.
Great lights/Recurring Fan Problems/Very Poor Customer Servoce
I love my gen 4 pros when they work. I’ve had mine for 10 months. The 1st week one of the fixtures stopped working because the fan stopped. They replaced after 4 weeks because they had a backlog of orders. Now a second unit is having a similar problem. It’s enough that I needed to deal with the inconvenience twice but customer service made it worse. For the cost, one would expect that if there is a technical problem they would bend over backwards to help, especially when there are corals depending on it. Instead they make the process very burdensome. I wouldn’t buy from them again.
Mo' Money Mo' Problems
My 1yr review... 20yrs in the hobby.
Programming on an Apex is deceiving and you have to be careful with the intensity sliders because they all affect intensity and not in the way you would expect.
Programming on the ReefLink is mind-numbing and seemingly impossible set up properly.
The red LED Spectrum has been shown to cause more damage than good in a wide variety of corals I would not suggest using it. This was the case for me until someone educated me on it and I turned them off. Better health ever sense.
The overall usability of these lights for the price is absolutely terrible. The likelihood of you killing your tank and damaging your corals is significant if you try to program yourself and without a par meter.
I have had success growing corals however I found better coloration with other fixtures and other types of lighting, all of which cost way less. Not that these aren't capable of that but I'm not capable of figuring out the convoluted programming to make that happen and when other fixtures do it for less and require significantly less effort and skill it's a hard sell.
Single worst purchase I made for my system.
Could not ask for ANYTHING better
Five star for sure
good luck programming
I have had these lights for quite some time and each and every time I try to program them with their ecosmartlive software it is a complete nightmare which often ends up with me sending the one of my lights back to ecotech. It is hard to believe they can have such horrible software for them. I wish I never bought them!!!!!! When they work they are great but you will be uttering some curse words I guarantee it!!!!
Fantastic light !!!!
The Radion XR30w G4 Pro is a fantastic lighting option that will produce large colorful corals, and when coupled with the reef link it opens up a ton of customizable options.
They were easy to set up and they work great