• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information
• Limited Lifetime Warranty and Disclaimer on Reverse Osmosis Systems.

Shipping & Delivery

Free shipping special:  For a limited time Bulkreefsupply.com is offering FREE SHIPPING on all orders over $175. There are no silly heavy item charges or other fees. This offer is only available to the continental US. Shipments to Canada, Hawaii and Alaska must use standard UPS shipping. To compensate customers from Canada, Hawaii and Alaska the cart will automatically discount your order $5 if your order total is over $175. This discount will display during the very last stage of checkout.

 

We ship from Minneapolis, Minnesota via UPS. Orders placed before 4:30 PM EST Monday through Friday will be shipped the same day. 98% of our packages arrive in 4 business days or less. Check the UPS map below for your location:

Shipping to Canada:  All Canadian orders received before Thursday @ midnight are shipped on Friday. The shipping program we use to save you brokerage fees only allows us to ship on Fridays.  Canadian orders will arrive at your door with no extra fees due. Here's how: BulkReefSupply.com pays all brokerage charges out of our pocket to UPS. We also pay the GST, customs duties, and other Canadian governement fees however these are passed on to the customer via a flat 15% Canadian tax assessed at checkout on our site. In a nut shell we pay brokerage and you still pay your government fees, but you know the cost up front and there is no surprise bill presentated when the package is delivered at your door. The 15% tax rate is based on the Ports of Entry our shipments pass through Canadian Customs and on the duties required on the wide variety of products we ship to Canada. Please note all prices on BulkReefSupply.com are in US dollars, not Canadian. Canadian orders are not eligible for any Free Shipping offer. 

Free Shipping Offers: Some items may ship for free. All items with Free Shipping will ship via UPS Ground only, no exceptions. If an item with Free Shipping is added to your cart, no shipping cost will be incurred. If other items are added to your order along with an item with Free Shipping, a shipping cost will be incurred for only the items without Free Shipping. Purchasing an item with Free Shipping means only that item will ship for free and does not mean, in the event of other items being purchased, that the entire order will be eligible for free shipping. All Free Shipping offers are only available to the lower 48 States only, whether it is stated in the product description or Free Shipping Offer or not. International, Alaska and Hawaii orders are not eligible for free shipping offers.

Returns & Replacements

All returns require a completed RMA form and an RMA number to be processed.Click here for a copy of the RMA form . Please call or contact us for your RMA number before returning your item(s).

 

Shipping cost deduction for orders shipped with a free shipping promotion.
If your order was placed under a free shipping promotion the original shipping cost for that item will be deducted from your refund. If the return brings your order value under the $175 free shipping threshold shipping will applied to your order and deducted from your refund.

All warrantees are offered by the manufacture. Please contact them directly because they are best equipped to process your warrantee service the fastest. If you require any assistance please feel free to contact us and we will help to the best of our ability.

Troubleshooting . While our staff is very knowledgeable on most of the items we sell no one knows the products better than the manufacture. They are all going to be best equipped to troubleshoot any issues you might be having because they have encountered them before and can provide an immediate resolution. The manufacture is also going to be the best source for replacement or missing parts.  Upon request we are happy to have missing parts shipped to us and then back out to you but requesting them directly from the manufacture will get them to you the fastest. 

Manufacture contact info.

Octopus skimmers and sumps - (985)781-9078 support@coralvue.com

Tunze products - (512) 833-7546 tunze@sbcglobal.net

Level loc - (573) 230-1045 phil.jones@gapproducts.com

Aquamedic - 970-776-8629 info@aqua-medic.com

HM Digital - 800-383-2777 info@hmdigital.com

Aquatec RO boosters - 1-800-975-9995 techsupport@aquatec.com

Panworld Pumps (978)386.0000 info@emecpumps.com

Reef Fanatic – 1-877-614-5388 reef@reeffanatic.com

Spectrapure - 1.800.685.2783 service@spectrapure.com

Reeflo Pumps – 877-378-6798 Sales@reeflopumps.com

Sunlight Supply – 615.622.8200 info@sunlightsupply.com

Ozotech – 800 795-9671 ozotech@ozotech.com

Emperor Aquatics – 610-970-0440 info@emperoraquatics.com

Digital aquatics – 425-527-0995 support@digitalaquatics.com

American Marine (pinpoint) – 914.763.5367 info@americanmarineusa.com

Milwaukee instruments - 252.443.3630 support@milwaukeetesters.com

Algae Free & Sure flow - (608) 516-4274 algaefreeservice@algaefree.com

 

Items Damaged in Transit: If an item is damaged in transit, we will replace the item free of charge and cover the cost of shipping the replacement. Please keep the damaged product and packaging, as UPS may inspect the package to evaluate it for insurance purposes. If your product arrives damaged, you must contact us within 3 days from arrival date or we can not honor the return. Emailing us pictures of the damage isn't necessary but it is greatly appreciated. Please open the package and inspect items for damage immediately upon arrival.

Unused Items: We will accept returns on any unused and unopened items 14 days from the delivery date. Customers wishing to make a return must contact us for an RMA within 14 days from the delivery date. Customers will be sent a UPS return label via email. Customers are responsible for the return shipping cost. BulkReefSupply.com does not charge restocking fees, but original shipping cost and return shipping will be deducted from the final refund. Refunds are given after goods arrive at our warehouse in their original unopened and unused condition. Under no circumstances are opened or used products accepted for return. Opened and used products will be refused and returned to the sender.

Nonfunctional Items and Warranties: If your product does not function correctly or is otherwise considered broken, we will direct you to the manufacturer of the product for warranty or service. Manufacturers prefer to troubleshoot their own technical issues and are better equipped to help solve problems. Contacting the manufacturer directly greatly speeds up the process. All of our manufacturers are easy to deal with and should address any issues within 24 hours (Monday through Friday). If you have a problem with the manufacturer, please contact us immediately. We are on your side and will make sure you get the technical support you need. If the item is a BRS product and it doesn't function correctly or ceases to work within the warrantee period please contact us for a replacement.

Ordering

Payment, Pricing & Promotions

Payment Options: BulkReefSupply.com accepts PayPal and all major credit cards. We do not accept check or money order.

Pricing: Most of our products feature quantity discounts. However, there are some items that are not discounted due to manufacturer minimum advertised price rules. These items are already priced at the lowest price allowed. BulkReefSupply.com will price match in most circumstances. Please provide a link to the competitors site and item that you would like us to match.

Promotions: There are a number of unique promotions on BulkReefSupply.com that help you save more money.

BRS Reward Points: Earn points by referring your friends, making purchases, and buying specific items with extra bonus points. See our BRS Reward Points page for more info.

Refer a Friend: Get your friends to shop at BulkReefSupply.com and get BRS Reward Points every time they place an order.

Preferred Customer: Become a Preferred Customer and get discounts on most of our product line. See our Preferred Customer page for more info.

Group Buys: BulkReefSupply.com has the easiest group buys ever! See our Group Buy page for more details.

Viewing Orders

You can update your account information by clicking "My Account" at the top of any screen on the website. There you will be given the option to change your password, shipping & billing address, and phone number

Limited Lifetime Warranty and Disclaimer on Reverse Osmosis Systems.

All BRS reverse osmosis systems are warranted to the original purchaser to be free of defects in material and workmanship. Bulk Reef Supply will replace or repair components of the system that BRS has deemed to be broken within the limits of the warranty without charge. Customer is responsible for any freight involved shipping the item back for inspection and shipment of replacement items.  Bulk reef supply is not liable for cost of removal, installation, transportation or any other charges in connection with warranty claim. This warranty does not apply to included electrical components not produced by bulk reef supply.  These items are warranted by the original manufacture and the manufacture must be contacted directly

Bulk Reef Supply is not liable for anything that we deem was abuse of the system, including but not limited to, misuse of product outside of intended use, equipment modifications,  unauthorized repairs, improper installation, damage from freezing , hot water, fire or other acts of god outside of Bulk Reef Supply’s control.

Filters are considered a disposable item and not covered under warranty. The membrane component is covered for 2 years and will be replaced at prorated rate providing a membrane inspection does not show signs of abuse or neglect including use with hot water, severely hard water without proper flushing or bacterial issues from the water supply. 

All mechanical devices with moving parts have a normal life span and will need to be replaced periodically. For this reason mechanical devices such as auto shut off valves, ball valves, pressurized tanks, float valves, pressure gauges or check valves have a limited replacement warranty of 2 years. The customer is fully responsible proper installation which includes complete and continual leak inspection. Most of the system components are made from plastic and eventually they can break or crack from stress.  Bulk reef supply cannot be held liable for any damage caused by leaks.

There are no other warranties including warranties on particular uses which extend beyond what is described above.
  
To receive warranty service the customer must contact us at customerservice@bulkreefsupply.com and receive a RMA number and form.  You may be required to ship the items in question back for proper inspection, repair or replacement.

 

Privacy & Security

All information collected on the site is used soley by BulkReefSupply.com and will never ever be shared with any other entity. This includes your email address. We hate spam just as much as you do.

Bulk Reef Supply has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information.

Bulk Reef Supply does not sell, share or distribute Customer Information to any third party organization.

Accountability
Bulk Reef Supply is responsible for maintaining and protecting customer information under its control.

Identifying Purposes
The purposes for which customer information is collected shall be identified before or at the time the information is collected.

Consent
The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.

Limiting Collection
The customer information collected must be limited to those details necessary for the purposes identified by Bulk Reef Supply Information must be collected by fair and lawful means.

Limiting Use, Disclosure and Retention
Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.

Accuracy
Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Safeguarding Customer Information
Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

Openness
Bulk Reef Supply is required to make information available to customers concerning the policies and practices that apply to the management of their information.

Customer Access
Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

Handling Customer Complaints and Suggestions
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at Bulk Reef Supply.

To Opt-Out Of Future Communications
If you do not want to receive further communication from (Company Name) you may contact us at the address or email address below.
674 Mendelssohn Ave N
Golden Valley, MN 55427
USA
customerservice@bulkreefsupply.com