We ship from Minneapolis, Minnesota via UPS. Orders placed before 2:00 PM CST Monday through Friday will be shipped the same day. 98% of our packages arrive in 4 business days or less. Check the UPS map below for your location:

Shipping to Canada: Canadian orders are shipped on Fridays only. Canadian orders will arrive at your door with no extra fees due. Here's how: BulkReefSupply.com pays all brokerage charges out of our pocket to UPS. We also pay the GST, customs duties, and other Canadian governement fees however these are passed on to the customer via a flat 15% Canadian tax assessed at checkout on our site. In a nut shell we pay brokerage and you still pay your government fees, but you know the cost up front and there is no surprise bill presentated when the package is delivered at your door. The 15% tax rate is based on the Ports of Entry our shipments pass through Canadian Customs and on the duties required on the wide variety of products we ship to Canada. Please note all prices on BulkReefSupply.com are in US dollars, not Canadian. Canadian orders are not eligible for any Free Shipping offer. We are willing to work something out with you on items that have Free Shipping offers when possible so please contact us before placing your order.

Free Shipping Offers: Some items may ship for free. All items with Free Shipping will ship via UPS Ground only, no exceptions. If an item with Free Shipping is added to your cart, no shipping cost will be incurred. If other items are added to your order along with an item with Free Shipping, a shipping cost will be incurred for only the items without Free Shipping. Purchasing an item with Free Shipping means only that item will ship for free and does not mean, in the event of other items being purchased, that the entire order will be eligible for free shipping. All Free Shipping offers are only available to the lower 48 States only, whether it is stated in the product description or Free Shipping Offer or not. International, Alaska and Hawaii orders are not eligible for free shipping offers. Please note that we may be able to work out a with you if you live outside of the free shipping area. Please contact us before you place your order.

All returns require a completed RMA form and an RMA number to be processed.Click here for a copy of the RMA form . Please call or contact us for your RMA number before returning your item(s).

All warrantees are offered by the manufacture. Please contact them directly because they are best equipped to process your warrantee service the fastest. If you require any assistance please feel free to contact us and we will help to the best of our ability.

Items Damaged in Transit: If an item is damaged in transit, we will replace the item free of charge and cover the cost of shipping the replacement. Please keep the damaged product and packaging, as UPS may inspect the package to evaluate it for insurance purposes. If your product arrives damaged, you must contact us within 3 days from arrival date or we can not honor the return. Emailing us pictures of the damage isn't necessary but it is greatly appreciated. Please open the package and inspect items for damage immediately upon arrival.

Unused Items: We will accept returns on any unused and unopened items 14 days from the delivery date. Customers wishing to make a return must contact us for an RMA within 14 days from the delivery date. Customers will be sent a UPS return label via email. Customers are responsible for the return shipping cost. BulkReefSupply.com does not charge restocking fees, but original shipping cost and return shipping will be deducted from the final refund. Refunds are given after goods arrive at our warehouse in their original unopened and unused condition. Under no circumstances are opened or used products accepted for return. Opened and used products will be refused and returned to the sender.

Nonfunctional Items and Warranties: If your product does not function correctly or is otherwise considered broken, we will direct you to the manufacturer of the product for warranty or service. Manufacturers prefer to troubleshoot their own technical issues and are better equipped to help solve problems. Contacting the manufacturer directly greatly speeds up the process. All of our manufacturers are easy to deal with and should address any issues within 24 hours (Monday through Friday). If you have a problem with the manufacturer, please contact us immediately. We are on your side and will make sure you get the technical support you need. If the item is a BRS product and it doesn't function correctly or ceases to work within the warrantee period please contact us for a replacement.

Payment Options: BulkReefSupply.com accepts PayPal and all major credit cards. We do not accept check or money order.

Pricing: Most of our products feature quantity discounts. However, there are some items that are not discounted due to manufacturer minimum advertised price rules. These items are already priced at the lowest price allowed. BulkReefSupply.com will price match in most circumstances. Please provide a link to the competitors site and item that you would like us to match.

Promotions: There are a number of unique promotions on BulkReefSupply.com that help you save more money.

BRS Reward Points: Earn points by referring your friends, making purchases, and buying specific items with extra bonus points. See our BRS Reward Points page for more info.

Refer a Friend: Get your friends to shop at BulkReefSupply.com and get BRS Reward Points every time they place an order.

Preferred Customer: Become a Preferred Customer and get discounts on most of our product line. See our Preferred Customer page for more info.

Group Buys: BulkReefSupply.com has the easiest group buys ever! See our Group Buy page for more details.

All BRS reverse osmosis systems are warranted to the original purchaser to be free of defects in material and workmanship. Bulk Reef Supply will replace or repair components of the system that BRS has deemed to be broken within the limits of the warranty without charge. Customer is responsible for any freight involved shipping the item back for inspection and shipment of replacement items.  Bulk reef supply is not liable for cost of removal, installation, transportation or any other charges in connection with warranty claim. This warranty does not apply to included electrical components not produced by bulk reef supply.  These items are warranted by the original manufacture and the manufacture must be contacted directly

Bulk Reef Supply is not liable for anything that we deem was abuse of the system, including but not limited to, misuse of product outside of intended use, equipment modifications,  unauthorized repairs, improper installation, damage from freezing , hot water, fire or other acts of god outside of Bulk Reef Supply’s control.

Filters are considered a disposable item and not covered under warranty. The membrane component is covered for 2 years and will be replaced at prorated rate providing a membrane inspection does not show signs of abuse or neglect including use with hot water, severely hard water without proper flushing or bacterial issues from the water supply. 

All mechanical devices with moving parts have a normal life span and will need to be replaced periodically. For this reason mechanical devices such as auto shut off valves, ball valves, pressurized tanks, float valves, pressure gauges or check valves have a limited replacement warranty of 2 years. The customer is fully responsible proper installation which includes complete and continual leak inspection. Most of the system components are made from plastic and eventually they can break or crack from stress.  Bulk reef supply cannot be held liable for any damage caused by leaks.

There are no other warranties including warranties on particular uses which extend beyond what is described above.
  
To receive warranty service the customer must contact us at customerservice@bulkreefsupply.com and receive a RMA number and form.  You may be required to ship the items in question back for proper inspection, repair or replacement.