They dont stand behind their Warranty By Very Upset Customer on 12/18/12
Very Upset Customer would recommend this product to a friend
Overall the product is SoSo. They are not in the same ball park with companies and products like Vortech and Digital Aquatics. I say this because their salinity meter is poor and their product support is well below par.
I dropped $500 on the Elite module about 6-7 months ago. It stopped working and tried to call in for which their phones were not working and would just hang up when you call or give busy signal. Thankfully their was email. I had to pay $20 to ship the short circut device back to them only to waste a week for them to tell me they were not standing behind their 2 year warranty and would have to pay $215 for a new one. To make matters worse they stated I needed to pay for return shipping for my 6 month old product.
I have never been so disatisfied and upset with a company. I have been in the hobby for 10 years. I had no other choice but to buy another one since I alreayd invested close to $700 after all the modules I have added on. I would never reccommend this company to a family or friend.
Awesome controller By Alen on 11/27/12
Alen would recommend this product to a friend
The best thing I ever bought for my tank, I look forward to performing maintenance to my tank because this controller make it easy.
Love it!! By rocko on 11/27/12
rocko would recommend this product to a friend
So much easier to have and aquarium with a controller, when I recived my RKE It was easy to setup, and has so many options on what I can do with the controller, I run my main DT and a QT with my RKE. Must have one of these on your list.
Awesome! By Jeremy on 11/11/12
Jeremy would recommend this product to a friend
Takes a little while to set up and understand all the options, but once you do it is awesome!
Garbage By Tesadorn on 11/8/12
Tesadorn wouldn't recommend this product to a friend
I bought this on pre-order before release... (I have been around the block with this train wreck).
DA has constantly lied about deadlines their products bugs and problems and basically craps on their customers. I own just about one of every item they have made for the saltwater side and have been thru living hell with them. keep in mind I run an engineering group (software/hardware) and am a tech geek...this product has been a disappointment from start to finish... from reliability to customer support...they cover up and LIE about technical problems they have over and over. go with ANYONE else~! Just NOT them.
Good vs Bad By Tom on 9/14/12
Tom wouldn't recommend this product to a friend
I'm going to keep it simple and just say there is good and bad in all products, but with this one the BAD far outweighs the good. Save your money and look for another controller.
Easy to use By jeff on 6/13/12
jeff would recommend this product to a friend
Setting up this controller is very easy with the software that downloads onto your computer. Made tank life so much easier with being able to set up dosing schedules automatically...recommend
Support By Milton on 5/2/12
Milton would recommend this product to a friend
I thought if I was going to buy one, get the top of the Digital Aquatics line. I got it, had no idea how to hook it up. Got great support from DA and BRS also many post on youtube to help. You can get it in parts then add on. It is cheaper to go with the elite right off.
Awesome once programmed, but By Keith on 4/21/12
Keith would recommend this product to a friend
I definitely recommend this product, but with a few caveats.
1. Not all options are available on the Web version of the setup screens
2. Connecting to the unit physically uses a USB connection which is way too short; just a couple feet. I hope and assume that all options will eventually be available on the web configuration screens, but for right now be prepared sit very close to your aquarium while connected to a laptop.
Great By nigel on 3/29/12
nigel would recommend this product to a friend
Get this item best thing i did for my system and peace of mind. All the negitive talk i think alot of people dont set it up right them blame the rke. Once you set up right its a wrap in have phone labtop wireless all have access no problem. can view my swstem on my phone make changes labtop same thing so dont believe the negitive.
Must have By Chris on 3/29/12
Chris would recommend this product to a friend
This a must have for any reef keeper. I will not have a tank with out this controller attached to it.
Really easy to set up and program
great controller By nathan on 2/17/12
nathan would recommend this product to a friend
the price may seem high but with all the stuff that this controller does you will save money in the end,no testing PH, no bulky timers ,fail safes, it is nice knowing my heater will not stick on and over heat my tank or if my tank does get a little warm a fan turns on, the peace of mind is worth every penny.