Horrible company all around By Dre on 11/14/13
Dre wouldn't recommend this product to a friend
You half to be a mechanical engineer to figure out how to program the system. Then you call customer service expecting a solution, WRONG! This company is terrible all around. I'd get the Appex controller if I could do it over again, better reviews. About $1200 bucks down the drain :-(
awesome easy setup By ROGERWILCO357 on 9/8/13
ROGERWILCO357 would recommend this product to a friend
It took me like 20 minutes to have it up and running , controls my heater which has saved me when the heater malfunctioned and was shut down by the controller , also controls my lights if the tank gets to hot it shuts the lights down leaving the minimum lights on that i programmed to stay on unless another temp is reached then all lights out. takes care of all my 2 part dosers and controls my ato so nice love the unit have 3 now two lite units for other tanks and my sons since his heater stuck and he lost all his corals and fish now he has piece of mind. Now if they get the controller to work with my vortices and get that salinity probe up to snuff it will get 5 stars but till then i give them 4..not sure why people have trouble programming it since its pretty easy setting the alarms and such…well give it a whirl .
Faulty product, poor/non existent customer service By AB on 7/16/13
AB wouldn't recommend this product to a friend
Ordered over $1,200 worth of the system. Attempted to set it up piece by piece. Worked ok until adding the third module then constantly started loosing time. Sent in head unit for replacement. Received replacement, system constantly rebooted itself. Attempted to contact customer service, their response will always be disconnect EVERY module then start adding them back one at a time until the reboot happens. Good idea unless you have 12 modules and the reboot is only happening intermittently. System now reboots constantly and DA refuses to replace it. Piece of junk, not worth the time. Highly suggest you don't purchase.
No insturctional maual By Reef Paradise on 5/16/13
Reef Paradise wouldn't recommend this product to a friend
If you want hi-tech, yes this is for you. But you are on your own. There is no instructional manual. Guesses and go, tried and errors is the main theme for this DA, unless you are NASA engineer. Yes indeed there is a thread for how to run this properly on line, but if you don't know where you are, a map won't help. Right? I bought mine in Black Friday on Thanksgiving and until now still now completely figure it out. By the way not to mention customer services are extremely short of staffs. You are really lucky in there is a human answer the phone.
Awesome! By Wendiesel on 4/9/13
Wendiesel would recommend this product to a friend
I too had a broken system hours after setup. It was the RKL Plus that died on me. But the short time I had with it was awesome! BRS was by my side and worked things out with me. The replacement RKL worked and is still working with no problems. About a month later I ordered a RKE Net and absolutely love this system. I think the folks that put these things together just don't give a crap along with the folks from quality control, because this system is great. If you can navigate a smartphone without the instructions for the most part, then you should not have a problem getting to know the system. If you panic at the thought of upgrading your phone to the latest and greatest phone available the you might find it hard to work with. As far as the instructions go, whats wrong with saving trees? I feel like DA has done a wonderful thing by posting the instructions instead of putting 1 in each box!
I give BRS 5 stars for awesome service
I give DA 4 stars.. 5 for an awesome product -1 star for poor quality control
All in all the Reefkeeper line is just awesome. This is what I own
1 RD1? (RKL Control)
And I would buy it all again!
this thing sucks By gus on 3/10/13
gus wouldn't recommend this product to a friend
I just opened the box today and its already broken, I have to hold the bus cable in the back of the display unit to keep the display on. Beyond that, the online manual does NOT match any of the options on the display. I figured the problem is firmware related so I tried to download the version referenced in the manual (v1.07), but I am on v2.06 already. It wouldnt have mattered because the link on their website for the upgrade goes to a dead web page.
I give up.
Great Controller By Troy on 3/2/13
Troy would recommend this product to a friend
Easy to install and the software is easy to follow to assign and setup your components.
Little Disappointed By Steven on 1/31/13
Steven wouldn't recommend this product to a friend
I am noot sure where to begin on this. It is not "Super simple" unless you use the ReefKeeper software to setup. Without the ReefKeeper software this is beyond the most painful device i have ever tried to use as the actual head unit is NOT user friendly. It does do what it says though and will respond accordingly,
I have tried to calibrate the pH probe but think i would have done better to throw it out of the window. It is ALWAYS 0.1 off from actual. As a result i just had to readjust my alarms for the RKE "standard".
Overall it does give me some piece of mind knowing that it can email me when there is a problem. However, I think spending the few extra dollars to get the Neptune device may be worth it....
DA should be ashamed By Ryan on 1/26/13
Ryan wouldn't recommend this product to a friend
This product SUCKS! Well, let me restate that....this product SUCKS MY #$&! Nothing is easy....everything is a hassle. If you wanted to make and sell a product to super computer nerds....then just advertise it that way. This hobby is suppose to be relaxing. If I was a wealthy person, I'd smash up the whole thing, put it in a box, and ship it back to DA.
Do your research By Tom on 1/23/13
Tom wouldn't recommend this product to a friend
I honestly don't know why this product still has a 4 star rating. Before reading my review note that I have a technical background and perform regular maintenance/calibration on all of my tank equipment. I'm giving this product a 1 star review because of a lack of confidence in the Digital Aquatics. In my opinion DA has not been able to successfully produce a product that works as advertised.
Here is my story. I purchased my RKE w/Net back in April 2011. I was new to the hobby and had lots to learn. The RKE seemed like a good choice at the time and I believed that it would help me automate and accurately monitor my tank. Setup was pretty easy for me and all seemed well.
That is until I brought a water sample to my LFS for testing. Salinity and pH were way off from what the RKE was reporting. Even after firmware updates and re-calibration. Note that DA has not put out firmware updates since 9/2011. I have reported a few repeatable software bugs (Like Timer Issues) on DA's forums and directly to support. None have been addressed.
Its been almost a year since they had a press release and admitted that the SL2 and Salinity probe were defective. BTW you can find the press release on DA's website. You will see that DA has agreed to replace both the module and probe, This sounded great and made me very happy. But here we are a year later (close to 2 years after my initial purchase) and still no replacement or even a firmware update.
If you don't believe me, check there website, forums, and Facebook page. You can see for yourself just how many upset customers they have.
Great Setup By Jman on 12/26/12
Jman would recommend this product to a friend
You have to get familiar with it.. BRS has done a great job putting up instructional videos..
Very Upset Customer from the post before.. why don't you grow a tupee with brains in it! You posted negative review on the wrong product retard!
If you are Iron Men with rock nerves, self masochist and want to waste your money try the ReefKeeper. By Oleg on 12/18/12
Oleg wouldn't recommend this product to a friend
I've had extremely bad experience with Digital Aquatics. I've never used my Head unit it was broken on the first day. Without Head unit ReefKeeper Elite w/ Net Digital Aquatics is the first candidate to garbage bin. I asked about replacement Digital Aquatics and waiting one week ... after "We have received it and will get back to you as soon as possible." on the second week I got respond stupid advices as ..." I would recommend inspecting the bus cables, connectors and ports to make sure they are clean and free of debris or damage,"...bla, bla, bla. I am radio engineer and perfectionist, it was difficult to proof that I am not beginner in plug in play. After 3 week communication I got finally 2 suggestions but both were bad for me. If you are Iron Men with rock nerves, self masochist and want to waste your money try the ReefKeeper. I should inform Bulk Reef Supply don't help me and they were uninvolved spectator on my problem.