Multiple issues By Kim on 3/31/2015
Kim wouldn't recommend this product to a friend
I don't know why BRS recommends this product at all. I look to their expertise to guide me away from the products that should have never reached the sales floor. This is one of those products that I am going to have to trash altogether.
1. PH calibrated in solution and then in the sump is never anywhere near correct
2. Temperature is all over the place. At times it matches my JBJ true temp and at other times it's around 120+. Other times it just jumps around.I hooked my fans up to be trigger by temp. Sometimes they trigger sometimes they don't. I bought this to be my back up. It is so unreliable it's actually dangerous. Thank God I was home when I realized it wasn't working. If you can't hook your fans up to it, what good is it?
3. The whole system cuts out, turns off, fails completely for minutes to hours at a time. It just goes wacky for a lack of a better word. And will come back on as if nothing happened.
4. Customer service is the worst I've seen. I've called 10-20 times a day sometimes. No answer. If I had to guess I would say this company is some guy working out of his garage. When he gets your number and associates it with a problem he blocks it and doesn't call back.
5. I've emailed. No email back. Again, I had a problem with this unit from the beginning. I got a person one time who walked me through the initial problem. Then no answer on phone or email from that point on.
6. The computer part of this device is completely malfunctioning. Sometimes works, sometimes doesn't, sometimes everything goes wacky.
7. I can't find anything anywhere on how to turn this alarm off. I set it up and now even when it cleared it, canceled it, it won't shut off and there is nothing on their website that answers the most basic questions. The instruction are horrible. And the alarm runs on and on.....
I am so sorry I bought this. I've read from others who have purchased it and they are in the same boat. This thing is so horrible as a device and as a company I can't believe BRS has highlighted it let alone sells it. It's trash and now I'm stuck. No where to turn. Lost all that money. BRS does a video on how much money this thing will save you. YOU HAVE TO BE KIDDING ME! It's trash. A total waste of $350.
A GREAT Controller for your REEF!! By Jarrod on 3/8/2015
Jarrod would recommend this product to a friend
BRS was out of stock and so I bought this on eBay and it was the best purchase ive made for my aquarium. The DA RKE doesn't come with any instructions but you just go to DA website and go to downloads and select your unit and pick the instructions you want. About their Customer service, when I got my RKE PLUS my display had a blotch on it when I opened it, I contacted DA's customer service and they answered first ring and told me to email a picture and receipt and they said to use it and play with it to get use to it in the mean time while I wait for my new headunit. I've also called them a couple times since with questions and they have answered first or second ring every time and have been very helpful and friendly. I would buy it again In a heartbeat!! Hope this helps.
Works very well By Alexander on 12/8/2014
Alexander would recommend this product to a friend
I am just back into the hobby after many years of hiatus. I have to say, after much research I am glad I went with DA RKE.
As with any hobby, when buying these types of systems you have to expect some 'figure it out yourself'. Expect as much with this item.
They do not come with documentation and must be found online. This is not a big deal for me as I would go online anyway to get the latest info on the system anyway.
Expect to update the modules when you get them. Just like with any technical system, update the firmware on all the modules before trying to setup anything. This is a slightly technical process so be prepared to learn how to do it. I am actually quite impressed that the ability to completely reprogram a bricked module is possible.
Some modules may come with the same ID number programmed. This will cause an error and may give you the indication the system is broken. This usually happens with the PC4. Just reset one of the modules that has the same ID as another and ensure that they all are different.
Some of the new modules don't all work in all ways of programming them. For example, I had to program my DA DP1 via the header as it is not recognized on the software or net programming at this time. Not a huge deal as, again, we are talking a hobby product and I can still program it.
All in all, this system works great with some minor learning. As always, we can expect the more expensive product to be more user friendly. But if you have some patience this product works great.
Expect to spend a few hours on a weekend getting everything setup. I have a SL1, 3 PC4's, a NET, and a DP1 with 2 float switches, temp probe, and PH probe working great.
Patience will save you money in this case.
Faulty SL1 module Bad customer service. By Wish I never bought it. on 11/2/2014
Wish I never bought it. wouldn't recommend this product to a friend
I bought the RKL plus over the apex to save some money.but that was a big mistake.first the RKL is not Mac friendly.Second my came with a faulty SL1 module. I call customer service but no answer and been I email them they finally replied I told them about the faulty module.they said they will send me another one but that was over a week ago I'm still waiting. So Please do yourself a favor and pay a Little more less aggravation
Some People... By Bryan on 10/20/2014
Bryan would recommend this product to a friend
I have had my elite for 3 years now. I have had one problem this whole time and that was a PC4 going out on me. But you know what? All the claims made by people seem to be because they are not smart enough to understand how to program it. I own a APEX on my wife's tank in our bedroom and by far it is more annoying to program. Trust me the APEX is awesome in that it comes with wireless etc but you also pay more. the programming on the reef keeper is easier. APEX has better customer service for sure as the Reef Keeper doesn't have any really it is a message board answered by volunteers. but you know what? I own cars that have a 36k warranty and never had to use it and a KIA has a 100k warranty that friends of mine defiantly use. It is preference, but if you are looking for best price, ease of use, and same functions get this. Apex has some auto fish feeders and extra crap you can add on but most of that crap sucks and you can add a fish feeder to any controller. Good Luck! and much love to BRS you are the BEST
Lot's of possibilities, difficult to work. By Mario on 10/14/2014
Mario would recommend this product to a friend
I finally got the modules attached to the cabinet and have been able to the temp probe and ph probe set up. I will eventually figure this out but I wish digital aquatics would have thought of the set up process. First of all I had to figure out that I had to go to the website to print instructions. No literature in the package, even the quick start guide is on line. Also, no Apple support for the software and lastly the usb modulate is too short.
Finally I am glad I got the product but it is not user friendly. Maybe when the wireless module comes out it will be easier. Still needs Apple support.
not to good! By matthew on 8/23/2014
matthew wouldn't recommend this product to a friend
I spent a month try to get mine to work , I spent for ever waiting for a call back from digital aquatics, bulk reef was very nice about everything I had to return the screen cause the buttons didn't work, once I got the new one one of my power strips wouldn't talk to the controller. I called digital aquatics waited a few almost a week for a call back, couldn't take it anymore just returned the whole thing. A very good concept just didn't work well for me. This was about a year ago when I bought for me new tank build. I ran in to digital aquatics at a reef a paloza and asked them about it and all they could say was the were in the middle of changing people around so I must have gotten over looked. Maybe things have changed now, but all I know from all this is bulk reef is a good company to buy from and I think next time I well put out more money for an apex.
A really good fancy multi-timer. By A on 7/15/2014
A wouldn't recommend this product to a friend
Lets face it, Digital Aquatics gave up a long time ago. You know that when you buy into it. The hardware is good with a lot of potential. The software is what really holds the controller back. It kind of feels like the programmer was over worked and gave up about 70% of the way through. It works and it is pretty reliable if you just need something to watch your pH. It just has some goofy bugs like if you set DOW for the light, there is no indicator and the letter is there whether it is set or not. Just a little annoying I guess, nothing seems to work exactly right anyway. Seems like a perfect platform for an open source controller though.
Like having another reefer help with your system. By Scott on 3/25/2014
Scott would recommend this product to a friend
The number one thing I would recommend to anyone with a reef tank is a controller. I love having this as part of my everyday. Very easy to program. I have everything in my system controlled through my reefkeeper.
Complete garbage save your money By Wes on 3/12/2014
Wes wouldn't recommend this product to a friend
I purchased this system back in 2011 and have been running it up until a recent move.
*DA has some of the worst customer service I have ever experienced or seen
*SL2 never worked and still doesnt work
*Software is riddled with bugs and poor/incomplete functionality.
*No new software development since 2012.
*I know my way around code and software and between all the bugs and archaic design architecture it took me 2 full weekends to set up my system after hours of pouring through the forums which had no useful help from DA but a plethora of work arounds from equally dissatisfied customers.
I dont know how this company is still in business honestly. I think people like me purchase their product then feel they are "stuck" with it after investing several hundred dollars. Tonight after resetting up my tank and realizing that i needed to replace some probes and probably deal with their customer service again for the SL2 which still doesnt work I decided im not giving them a cent more of my money. I purchased a complete new system from Neptune Apex and look forward to never looking back at this disgrace of a company again. Semper FI
love it By dolphin66 on 3/8/2014
dolphin66 would recommend this product to a friend
We ordered the RKL Plus and the auto top off. We love it, We have our lights, heater, auto top off all hooked up and ready to go. Makes things so much easier. Everything works as described, well made, its nice having the My Reef program to help set up the SID (display unit). Had it up and running in no time. We also have the temp probe and ph probe. PH probe was easy to calibrate although there is no instructions on how to calibrate it, there is a nice video on you tube that explains it perfectly. Should've purchased this a long time ago.
great product By Harry on 1/12/2014
Harry would recommend this product to a friend
The reefkeeper works great, would recommend this to anyone.