well built, very good support! By D on 4/16/14
D would recommend this product to a friend
I wish that i could comment or reference "C" in this comment but is seems, that person is just for lack of better terms "special" in more ways than one. I am a tinkerer and i took the whole thing apart when i got it. if it un-scewed or came off i did it. thus i fried mine as well. i called customer service and had a very polite gal on the line, who got my plastic and bulb in the mail to me and i received it very fast for where i live..... the story ends with this, some people such as "c" are just people that wont take responsibility for their actions and are just pissed of at the world that their lives suck and that they have no education or manners to make the change.
Well built, very poor support. By C on 1/16/14
C wouldn't recommend this product to a friend
Just my 2 cents and heads up to anyone who plans to invest in this pricey UV. I guess I did not seal the unit perfectly and after three weeks a small leak caused the bulb contact to short out. Did not realize it until it just didn't light up anymore... Slightly melted plastic at the bulb contact point and gummed up o ring's. I understand, my stupidity I guess. Not EA's fault. I should have checked and double checked the seals better before putting into use. So due to the slight damage, I need to replace the plastic parts where the quartz sleeve is held, new o-rings, etc. power supply connector and of course a new bulb. Should be a easy fix I thought. Contacted EA and was referred to buy the parts from BRS. BRS, only carries some of the parts and EA was not helpful at all to help in getting me the other replacement parts. I think after attempting to get the few parts I need, I mine as well buy another new unit. Would be less trouble and probably the costs would not be far apart. Expensive little mistake... Be careful using this near water. As separate parts seem to be not easily accessible. I assumed something of this caliber would have a great backing from the company. One of the very few experiences in my life I thought I was buying the best of the best and after three weeks, it is going in the garbage can. I had junk fish gear that lasted me longer than this and easier to get fixed. Just my experience with support. UV probably works great if it worked for me.
Best By Gasman on 9/17/13
Gasman would recommend this product to a friend
If you are going to buy a UV sterilizer,Emperor is the one to get.Consider it an insurance policy against Algae and disease out breaks.It won't prevent either,but it will decrease their severity from catastrophe to something you can manage.You will also enjoy clearer water.
solid By Pius W on 8/29/10
Pius W would recommend this product to a friend
I have been using UV on my reef tanks for over 20 years now and tried virtually every brand of UV sterilizer there is. Emperor aquatics is by far and away the best one out there. I would give it 6 stars if i could. This thing looks and feels like it belongs at seaworld rather than my home.