Poor System...fair service By Sam on 7/16/2015
Sam wouldn't recommend this product to a friend
Had the same issues with sensors not working...the entire system was replaced by the company and has been working for about four months...in the last week it has overfilled my sump twice...I would not recommend this product at all...a total waste of money.
Very Poor By Martin on 7/13/2015
Martin wouldn't recommend this product to a friend
This was bad for me from the start. If you get foam or dirt on the sensors it does not work. Has flooded my living room several times. Do not purchase!
Failed within 1 week By Patrick on 4/28/2015
Patrick wouldn't recommend this product to a friend
Poorly designed and over priced
Not bad By Thegoz007 on 4/1/2015
Thegoz007 would recommend this product to a friend
This is a good pump. I like the rubber hose that I can just drop in. I use 7 gallon water containers I got from Wal-Mart for my ato and after removing the valve this hose fits perfectly. It does make a little noise out side of that no problems. It does fill fast, so it does fill higher than needed and made my ATO alarm go off. However I don't mind it as I really like the pump. Easy assembly, and attached to the side of the tank with ease.
the second one works the best By Russell on 3/29/2015
Russell would recommend this product to a friend
the first one I got did not work at all, and looked like it was used as a display or something, sent it back to get fixed, they sent it back as repaired re installed it as it is a no brainer to install must be in as calm area as to much water movement can mess it up, it is not like the video they show,
ok still had problems with it, so I sent it back again and they sent me a new one
it has worked ever since
, but just like every thing you still have to keep an eye on things...
I DO LIKE IT but at first it drove me NUTS
no good By Caution on 12/10/2014
Caution wouldn't recommend this product to a friend
I've purchased two these. First one lasted about 3 1/2 months. bought a second one thinking it was a fluke, but I was disappointed when the second lasted less than 6 months. DO NOT BUY!!!!!
Fails when it has build up By Joey on 10/21/2014
Joey wouldn't recommend this product to a friend
The ATO supposed to be a hassle-free gadget that would allow you to maintain a relative stable water lever. This product would stop working if the sensor has any algae etc attached to the sensor. If you keep the sensor in a refugium like I do, then you are bound to have the sensors to fail to recognize the need to refill the tank soon or later (the lower sensor is prone to this problem).
What you have to do is to find an area that has a stable water level AND free of any possible build-up/algae growth.
I had this system up for as long as it was first available on BRS, what you need to do is to service the sensor (especially the lower one) bi-weekly.
Requires constant cleaning By Laikaikea on 10/3/2014
Laikaikea wouldn't recommend this product to a friend
I have had this ato running on my IM 30l for a couple of weeks now and im very dissapointed in it's performance. If/when you get any kind of buildup on the probes, the system thinks it is still in the water and fails to turn the ato pump on. I will be replacing with a smart ato and utilize a standard float switch connected to a neptune b/o box for redundancy.
sensors go bad company knows this By pal on 9/19/2014
pal wouldn't recommend this product to a friend
I purchased this unit In April. Worked like a charm until 2 days ago clicks on and off flooded my tank, Product is under warranty. Contacted IM and I have to Pay to ship unit back and wait for repair.
Does not function properly after 6 months By Geoff on 4/7/2014
Geoff wouldn't recommend this product to a friend
Bought my unit in October of 2013. Too bad there were no reviews posted which now show the same issue that I am having. The sensors are not functioning properly and I had 4 gallons of fresh water from reservoir dumped in sump. The pump clicks on and off in rapid succession and never stops until the reservoir is empty(even then it still tries to pump). An expensive mistake. When I watch a video from a trusted source of a product working properly and I spend over $300 for a simple device, I expect it to work. Don't you?
Sensors fail even after return and repair By MBA on 3/23/2014
MBA wouldn't recommend this product to a friend
This worked like a charm for the first 4 months. Last month the relay started to click on and off when the water was at a "level" reading, which caused the pump to shut on and off in rapid succession, and resulted in a near flood. I sent it back to Innovative Marine and they returned it back to me as repaired. They told me they replaced a sensor. However after a week it is doing it again. I set up a float switch just above my water level and it just went off about 10 min ago. Sure enough the relay is clicking on and off. The sensors can't detect the water level appropriately.
Innovative Marine told me that it is most likely do to debris on the sensor. I just cleaned them off and it is still not working. I am able to dry out the sensors and then put them back and it works for about a week and then fails.
I want to know what my options are for getting this replaced or refunded. It seems from the comments I am not the only one with this issue.
Fantastic ATO By Sicotic on 2/7/2014
Sicotic would recommend this product to a friend
I bought both the IM Hydrofill and Pump. Was very easy to install and looks nice and clean on my SR60 tank. Set the sensors and have had zero issues with it. Been running 2 weeks now and preforms flawlessly. Pump is also very quiet.