a++ By Josh on 7/13/2014
Josh would recommend this product to a friend
Added one of these to contol pH and temp in my 2nd tank.
No issues By JohnD on 7/13/2014
JohnD would recommend this product to a friend
It does what it's supposed to and I'm using it for temp, PH, and I/O Breakout with no complaints.
Finally works By Jim on 6/27/2014
Jim would recommend this product to a friend
Works now but they have manufacturing quality issues with the PM1/PM2 where it won't stay online and the green light starts flashing when it goes offline. It took literally a day wasted back and forth email (they don't answer phones or even have a support phone queue) with Neptune before they logged in and fixed it with a manual patch. That seems to have worked but I was told if that didn't fix it then it needed to be sent back RMA. Fortunately I have not had this issue with the PM2. True to Neptune they won't ever acknowledge/admit what the problem is. I was going to return it to BRS for a new one but after agreeing to a RMA (your on your own to deal with manufacturer after 14 days) took 4 days to email it to me. That was strike two for BRS.
Plug n play By Reefsi on 4/20/2014
Reefsi would recommend this product to a friend
Basically plug and play. Plug it in, it may need updated and works like a charm along with the other Neptune accessories.