Horrible Customer Service By Mike on 7/23/2015
Mike wouldn't recommend this product to a friend
I bought 2 500W heaters for my 280G system for use in my sump. Within 3 days my apex made it clear one was not working. Tried different plugs, even other outlets. One clearly dead. Finnex put me through the ringer to make sure I was "trouble shooting" the unit. Warning me if it came back no fault found I'd be charged shipping. I assure them it's dead. They then come back with a warning that if it's defective due to "water damage" it's not covered and again I pay for shipping. Knowing I'm fine as clearly I used it as intended, I tell them I understand all this. They then proceed to tell me I have to pay for shipping BOTH WAYS. I'm in Canada. That would cost me more than half what the thing is wroth. I literally told them I'd rather throw it in the garbage and call it a loss. Never heard back. The other one has been running find for a month now.
Defective product happens sometimes, but there is no excuse for the poor service.
Quality By Andrew on 5/12/2015
Andrew would recommend this product to a friend
great heater when paired with the Neptune Apex system very consistent temps
perfect for a system By Joseph on 4/25/2015
Joseph would recommend this product to a friend
So for people heating there tank precisely using a controller such as digital aquatics, these are the way to go. Very accurate and even heat. Reliable, and durable. I used 3 500w heaters for my 350gallon.
Excellent product for use with an aquarium controller By Paleoreef103 on 4/23/2015
Paleoreef103 would recommend this product to a friend
My temperatures are rock solid in my tank thanks to this product and my Reefkeeper controller. It is important to know that this product DOES NOT include a built in thermostat so make sure you have a temperature controller or a full aquarium controller with temperature probe. It heats up quickly and seems to be incredibly tough, though I have not tried to test its durability.
Nice heater By Ewan on 2/12/2015
Ewan would recommend this product to a friend
This heater works great! I have it running off my apex and it keeps my temps very stable. I use one 500w one my 180 and it's perfect, it also fits great in my sump due to its small size. The others I looked at where too long for that amount of wattage.
Works Great! By Wade on 2/10/2015
Wade would recommend this product to a friend
I have two of the 800w units on my sump, they keep the temp perfect!
Built To Last! By Steve on 1/6/2015
Steve would recommend this product to a friend
This heater is very durable, corrosion resistant, and at a great price. What more could you ask for?
good value By George on 12/15/2014
George would recommend this product to a friend
Decided to get the 500w without the controller because I was going to hook it up to an apex systems and it works great.
Don't waste your money By Eddie on 12/5/2014
Eddie wouldn't recommend this product to a friend
I bought the 500 watt model and within a month I started feeling stray voltage in my tank. Based on the reviews at the time, I assumed I had a lemon. I tossed it and replaced it with the 300 watt model. Same thing happened with that one also. The unit comes very nicely packaged and appears to be of decent quality, but after minimal use the lack of quality is quite apparent. I had a Won Bros Pro Heat Titanium heater last me over 7 years, but they also appear to have dropped in quality. I gave the Cobalt Neo-Therm a shot as well. The 150 watt model works great, but the 200 watt model has quality issues with stray voltage and/or blowing up. It looks like I'll be sticking with the Eheim JAGER TruTemp. If you value your life and your livestock, I recommend you do as well.
Great Product By PotteryMan on 11/18/2014
PotteryMan would recommend this product to a friend
I purchased the 500 watt heater and run it using a controller. Works great.
First Titanium Heater By Lee on 11/15/2014
Lee would recommend this product to a friend
This was my first titanium heater I ever purchased (800watt). I love the idea of not worrying about it breaking/cracking. I hooked it up to a ranco controller that came with a setup I purchased and it is maintaining accurate temperature. No complaints. Very happy.
great By dominick on 11/13/2014
dominick would recommend this product to a friend
I have the finnex 800 watt and it keeps my 265 gallons of water at a steady 80 degrees im using reefkeeper to control it best heater iv purchased!no more glass for me lol.
Just Installed By Tom on 11/8/2014
Tom would recommend this product to a friend
I live in Wisconsin and my current 150 Watt wasn't doing the job. I wanted something small to fit in my sump Refugium. This was the smallest I could find. The 300 watt has no problem heating my tank. I use the Apex to control it.
Not so great By Robert on 10/19/2014
Robert wouldn't recommend this product to a friend
I liked the idea of this heater. I could control it with my reefkeeper and liked the idea that it wasn't glass, felt like it was safer. I was upgrading my tank to a larger tank and started unplugging things one at a time. I removed my grounding probe and my next reach into the tank came with a shock. I removed each piece of equipment one at a time to find out what it was and narrowed it down to my 500w Finnex Deluxe Heater. I contact Finnex as it was their warranty issue, not BRS's and they asked if the cord was damaged, it was not. They told me "it is grounded, that's why the cord has three prongs"....really? Even if the ground helps alleviate the problem, that is still stray voltage, I don't care how you look at it. Their solution was to offer me a discount on another heater so that I can shock myself again in a few months.
AWESOME By Jeremy on 10/13/2014
Jeremy would recommend this product to a friend
I love this heater, its smaller then other heaters ive used and is way quicker to heat up. Hooked it up to my controller and it performs so well I'll never look back.
Packaging was funny as it was mis-spelt "Unbeakable" but that just means they focus on their product and not the box.
First Impressions By Ben on 10/4/2014
Ben would recommend this product to a friend
I bought the 800w heater for a 180g frag system I am building. Now I haven't had a chance to even plug this thing in yet, but wow. This heater is a work of art. It is heavy, obviously quality construction, and it just looks impressive. I'll follow up after a few months of use.
Love these heaters! By Reefgeek on 9/16/2014
Reefgeek would recommend this product to a friend
Been using titanium heating tubes for as long as i can remember reefing. Have never had a problem, just make sure to hook it up to a reliable controller (cough cough..Apex). I have two 500W on my 300G and could not be happier.
This heater works get but fails after 4 months By Robert on 8/12/2014
Robert wouldn't recommend this product to a friend
I purchased the 500w heater and after 4 1/2 months it started to shock me when I put my hand in the tank I got ahold of finnex and they told be if the damage was due to water I would have to pay for the repair and the shipping back to me. on top of paying to ship it to them . I thought Heaters were to go in water. will never buy again
Bought two. Both SHOCKED me right from the box. By John on 7/20/2014
John wouldn't recommend this product to a friend
I bought two of these for my 220 gal reef build.
upon putting them in my sump and plugging them in. BOTH leaked current badly. Putting my hand in the water to move them in the sump and I could feel the current in the water. touching each one gave me a very nice shock.
Total chinese junk. If this is how bad their quality control is, they dont need to be selling merchandise to the public.
Great, Quick Heater By Brittany on 5/14/2014
Brittany would recommend this product to a friend
I purchased the 800W version of this heater for my 210 gallon tank. The heater works very fast and keeps the temperature stable. I have it hooked up to my Apex Controller. I think it is a great heater for the price.
BUYER BEWARE!!! By Jon on 3/25/2014
Jon wouldn't recommend this product to a friend
I purchased the 500w heater to use with my apex system in November 2013. In February 2014 I got a shock when I put my hand in the sump. After testing each thing attached to my tank, I found out that it was this heater. Now I know heaters go bad and sometimes we get the bad apple that doesn't last as long as they should. So no big deal other than the shock could have been worse. Since the order was more than 60days BRS couldn't do anything about the heater, that's understandable. So I contacted the manufacturer. They told me that it was out of warranty. WHAT? it's only been 90 days! What's what the warranty is for this heater! So beware. I switched to a different manufacturer for this reason.
awesome By angelo on 3/17/2014
angelo would recommend this product to a friend
works great with apex. very solid. will not break
Small and powerful! By Jason on 2/7/2014
Jason would recommend this product to a friend
I bought the 300W version and it fits into a tight sump with no issue. You do need to have a controller to use it but that's not a problem for me. You just don't have a redundancy like the heaters that have built in controllers. Well worth it. Heats like a champ!
Just Works By James on 1/14/2014
James would recommend this product to a friend
I've had this heater on my 90 gallon reef for almost a year now. I use my Apex controller to monitor the temperature and turn it on and off. It heats the aquarium very well and hasn't given me any problems. I would recommend this for anyone that has or wants to use a controller to regulate tank temperature.