RKE w/Net WORTHLESS, Is there zero stars? By Dustan on 12/29/2015
Dustan wouldn't recommend this product to a friend
I returned this product the 2nd day I owned it.
First the SLX wasn't showing as a connected Module.
I found an update software to get it recognized which worked. Did that update via the net connection.
Then all hell broke loose.
I went to calibrate my PH probe, tried 4 times each time 15 mins in one solution and 15 mins in the second solution and STILL my PH in the tank was reading and bouncing all over the place from 12-24 and it would make that bounce between those numbers in a matter of seconds. So I know something wasn't right. The head unit also kept resetting itself. I'd try to scroll through options to see temp or ph on that screen and it would go dark, you'd see the DA logo and it would reset most of my saved settings, time and date and timers remained BUT temp settings and all others were deleted. I probably saved stuff half a dozen times before I gave up. The online forums (yes they recommend going to their own online forum where other customers have figured out how to use this garbage) The forums said that the firmware may be out of date on everything. So I used the V2 with myreef 2.0 software on my computer and started updating. That made everything so much worse.
My temp went from actual water temp 78.4F to showing 0.1F and would bounce from that to 19.9F (that's some cold water! But seriously it was bad) The head unit would still reset itself and now it was showing I had 4 modules hooked up. An SLX (reading all errors) an SL2 (nonexistent) reading bad temp and bad ph...somehow was reading ORP without even having an ORP probe. the net module and the power bar.
After about 8 hours of work to try to get this stuff to work I gave up and packed the whole thing up and returned the product. This was my first experience with any DA product and I'd have to say it was a terrible one. To add to it, and had to buy a temporary heating control unit, would have loved to have an actual controller...but no more were in stock, so to make sure my tank stayed the proper temp I had to sink more money into a Rancho temp monitor...again I wanted an all in one controller...but I also wanted to make sure my 200-gallon reef tank was at the correct temp.
GARBAGE GARBAGE GARBAGE.
Do Not Buy...Go With the Neptune Apex By reefdude3749 on 4/2/2015
reefdude3749 wouldn't recommend this product to a friend
I have owned both controllers...the Digital Aquatics is more difficult to program and the web based interfaces are awful. I do not think the company is doing any additional development and support is non existent. The Neptune Apex is very easy to use, lots of techical support and the web and iPhone apps are AWESOME...
Great solution for the money By Christopher on 2/11/2015
Christopher would recommend this product to a friend
I have no issues with the controller it works great. It was not a pain in the butt to program like others are saying. It does take basic understanding of "if>then" situations. which is how this controller and every controller works. I personally enjoy being involved in the process rather then plug and play, which I have yet to see from even apex. unlike other reviews you do not need to have a computer plugged in to view graphs. If you have your net module (which this package includes) connected properly, everything can be done remotely. I am currently running this package, and a MLC, with float switches for ATO. I have no Gripes over the controller itself, I think it is a great product that is relatively easy to use. I do however which they would broaden their software to support apple products. DigitalAquatics does seem to be in a time capsule when it comes to being on the innovative front. Even tho the web interface works great it does appear to be dated and could use a refresher for ergonomics and visual appearance. I do also wish there was an app available, which they don't seem to have any motivation to work on. Tech support is pretty easy and responds reasonably well through the tech support forums. Price for Price, Feature for feature I think in my opinion the ReefKepper will out do an Apex at a fraction of the price.
Terrible Customer Service and they don't stand behind their warranty By Carl on 1/19/2015
Carl wouldn't recommend this product to a friend
I bought the Reefkeeper Lite and it had problems so I decided to upgrade to the Reefkeeper Elite rather than exchanging the RKL, which showed up defective..the clock didn't work on it so it is useless. I contacted customer service and they told me that they would send another one. It has been over a month and nothing so far and all of my calls to their sales and support numbers go straight to voice mail with no return calls. I have also sent emails with no replies so here I sit with a Reefkeeper Elite head unit in the box and can't get a hold of them to replace it. I have filed a Better Business Bureau complaint against them, which they have a C- rating because there are plenty of complaints about the same thing...terrible customer service and warranty support. If they don't respond to that, small claims court is next. I would not buy this product...go the Apex route, which is a little more expensive, but worth it from everything that I have read.
Terrible product for the money. Horrible company & design. & DOESNT WORK ON MAC/APPLE By 3.14 on 1/4/2015
3.14 wouldn't recommend this product to a friend
All you have to do is try and navigate their website and marketing to know that this company is awful. This is a technology company and their products are junk. This is a step above home-made. Company doesn't offer any app's, or support. The software will only work with PC and gives huge error messages for windows 8. The company offers no software for MAC/APPLE computers.
This is my first review because i'm so terribly unsatisfied with this. I used a 5 year old controller that did the same function as this thing.
I expected full online integration including remote firmware/software updates. I expected a user friendly and ORGANIZED web interface. I expected accurate information and consistent dependable readings and time keeping. The RKE fell far short of all these things.
PIECE OF CRAP UNIT By Joseph on 8/3/2014
Joseph wouldn't recommend this product to a friend
The controller simply does not function; it reboots constantly; the software is JUNK there are so many bugs that prevent you from operating in one mode while trying to make use of certain features. If I had to do it over again Id opt for my money back.
Customer Service is a completely joke.
If Your Smart Enough To Read Then This System Is Limitless! By Phil on 2/26/2014
Phil would recommend this product to a friend
I laugh after reading all these negative comments. Did any of you even try tech support or even read the downloadable pdf owners manual? Probably Not, Because I haven't had a single problem with mine and mine controls EVERYTHING for not just my display which I originally bought it for but my frag system as well. Maybe people should do research and get the full layout before buying a $500 Reef Controller then crying because your too illiterate to read how functions work!
Cant Stand Stupid acting & thinking people.
I LOVE MY REEFKEEPER- AND BEING ABLE TO USE MY CELL PHONE ANYWHERE IN THE WORLD WITH A 4g or high speed Wi-Fi signal is priceless. Sux for all you illiterate people that didn't take the time to learn about your equipment because there is unlimited uses for the Elite Net ReefKeeper
Get an APEX controller. Don't waste your time or money on a reefkeeper. By FCorsten on 12/28/2013
FCorsten wouldn't recommend this product to a friend
I've had my Reefkeeper Elite for 1.5 years. I hate it. It does basic functions well enough, but if you want more you're going to be disappointed. I can never get the NET module to work properly. Without the NET module it doesn't do half the functions I bought it for. I tried to get some customer service from DA but to no avail. The salinity probe is now available but for the whole time I had my Reefkeeper said probe and module was " in development". I decided not to sink any more money in this controller and I got an APEX. Even the connections on the probes suck. I broke my temperature probe just by unplugging it!!! Absolute garbage...I couldn't be more angry at Digital Aquatics. If you could give this product no stars I would! You've been warned.
buyer beware!!!!!! By David on 12/9/2013
David wouldn't recommend this product to a friend
I don’t usually review products, but this thing has driven me to it. I whole-heartedly suggest you consider every other possibility before you buy this thing. After a month of messing with it I would return it to BRS for 50 cents on the dollar. Two features really motivated me to buy this package: graphing and control over a network. The computer interface cable in the box from BRS did not work. After a night wasted on the internet chat forums I was told I probably had a bad cable. DA sent me a second. It did not work. DA sent me a third. Finally I was able to access the system from a laptop. The software is amateurish at best. The documentation is woefully deficient and outdated. The graphing that is provided now requires a computer to be hooked to the device. Nothing is simple or easy…let alone polished or well done.
Horrible company all around By Dre on 11/14/2013
Dre wouldn't recommend this product to a friend
You half to be a mechanical engineer to figure out how to program the system. Then you call customer service expecting a solution, WRONG! This company is terrible all around. I'd get the Appex controller if I could do it over again, better reviews. About $1200 bucks down the drain :-(