NO CUSTOMER SERVICE!! By krazykelbs on 9/9/2016
krazykelbs wouldn't recommend this product to a friend
I purchased this product in Jan 16' starting off doing manual programming was fine until I wanted to program off my personal computer, then the nightmares began! The software would load onto the computer but not recognize the controller. Called the customer support, 9 time out of 10 you will not get a live person, forced to leave message. The one time I was able to talk to a live person he directed me to the FAQ web page. After viewing the page I come to realize that I was not the only person with this type of problem, and apparently not very many people were able to get the problem worked out! I contacted BRS to see if anything could be done on their end, THEY(BRS) has outstanding customer service! BRS did about all that they could do and said they would also try and look into having someone contact me to help solve the problem. if you only have a light or two and maybe a pump to control this would work ok, but if your trying to control a bunch of different things. . .check into a different brand and spend more money. In the last 3 months I would say I have left 12-18 messages and way too many emails to count, with only 1 reply and no resolve to my issue.
Well worth the investment By Dan on 9/9/2016
Dan would recommend this product to a friend
I have had mine for around 7 months and absolutely love it. It was a little difficult to figure out at first but I downloaded the instructions of of their website and was able to figure it out. It has worked very well for me and I haven't had any issues with it.
Worth the money!! By Tyler on 4/21/2016
Tyler would recommend this product to a friend
I first saw this controller on the BRS videos on how to start a saltwater tank. I was immediately sold just on the money saved by buying the controller and not timers! The biggest plus to having this controller is the amount of hassle it takes out of owning a reef tank.
Excellent value By JJ on 12/15/2015
JJ would recommend this product to a friend
This is a great system for the money. Highly satisfied. I did order additional power module to have total of 12 outlets. Very expandable and intuitive to use. Timer settings can get a little complicated but i think it is a necessary evil to be able accept complicated multiple timer programing. Fraction of the cost of Neptune system.
Good but you're controlling By Cartman on 11/15/2015
Cartman would recommend this product to a friend
Good budget controller Manual That give us not the greatest but YouTube helps a lot . Good have a problem with my temperature probe but brs and Digital aquatics help me and sent a new one for me . Only wish u can add few more module to it it comes with 3 and u can only have 4 with the lite
Good product and service By Pablo on 11/8/2015
Pablo would recommend this product to a friend
This is an excellent low-priced monitor and controller. The manual is poorly written, and that's why I'm giving it 4 points, otherwise very good. Bulk Reef Supply have an amazing service, quick delivery and everything easy, highly recommendable.
Happy By Ken on 10/2/2015
Ken would recommend this product to a friend
Need better instructions with device. Had to watch Youtube and BRS videos to get everything up and running and calibrated correctly. After getting all going it controls everything great. Still need to find how to control wavemakers for more run time.
Simply Amazing! By Steve on 6/26/2015
Steve would recommend this product to a friend
I love how easy this controller makes it to monitor your parameters and adjust settings. It makes controlling and running your tank and umpteen gadgets a breeze. It seems a little pricy up front but when you consider how many products it combines into one its totally worth it. It's also very user friendly to set it up and connect all your equipment to it.
Like but with a few issues By Robert on 11/5/2014
Robert would recommend this product to a friend
I think overall this is a great product. It's very easy to setup even though the instructions could be a little better. I had a problem with the SL1 and contacted the company VIA email since calling didn't work well. After 9 days I finally received a tracking number for my replacement SL-1. They were great helping me troubleshoot it but slow to ship the replacement. The cable from the TEMP probe is cheap and could be better made. Once I plugged in my SL-1 everything worked great but I'm still getting an I-Temp error and I'm waiting on a response from DA. Also, it was easy to figure out how to setup a heater but after playing with it I finally got it.
Not worth it!!! By Raymond on 10/22/2014
Raymond wouldn't recommend this product to a friend
I've had my ReefKeeper Lite Plus for a year now. I still can't get it to work properly. Some things go off and I can't turn them back on. The controls are not user friendly. I'll never by this again