Needed help, now great! By KC on 1/9/2016
KC would recommend this product to a friend
I actually purchased this model some time ago, but wasn't using it as much more than a specialized power bar... I wasn't using it to its potential due to the lack of wireless like someone else mentioned. I emailed Neptune Systems and was promptly helped by Luis and Paul via phone. As I run a MAC wireless system it was as easy as using a Mac Express on my Extreme system and rebooting the controller. Their customer service is fantastic... Yes it isn't wireless, but the fix is easy. I'm extending my system with WAV and WXM. Soon everything will be accessible from my laptop--YEAH!!!
you better have a lot of time to set this up By flash on 12/20/2015
flash wouldn't recommend this product to a friend
the directions are terrible (there are none you have to youtube everything )i have had it for 3 weeks now and I'm still not sure of everything yet. it may be a good product after all the aggravation it put me through. And bye the way you have to email for costumer service first. Talking on the phone is there last resort. So no directions and poor customer service
New User of the Neptune System By Zack on 12/17/2015
Zack would recommend this product to a friend
After receiving this product in the mail I found out it did not come with a manual but did come with a reason as to why the manual was not included, simply saving reefs one manual at a time. You will find all the helpful informational manuals online and through Neptune feeds. Overall this product will make any task easier and provide a more efficient way to keep your reef or fresh water tank in great shape for the longevity of all fish and invertebrates
Nightmare By TAL on 12/10/2015
TAL wouldn't recommend this product to a friend
The system was packaged nice and the equipment appears to be durable. However, after spending 3 hours getting everything set up and drilled into my stand, my display screen randomly stops working. Spend the next 6 hours calling customer support. No one ever answers. They have about 3 different voice prompts instructing you to reach out via email instead. In between calls I do this. Receive an auto generated response but no one ever reaches out to me. On the 7th hour (of me calling them) someone finally answers. He takes over my computer screen and tries to fix it on his end for about 4 minutes. He can't fix it. His solution: "take an hour of your time and go to your local post office, pay to ship the item to California, where our technicians will look at it and assess. If it is still under warranty we will fix at no charge to you and reship." My response: "You mean on the unit thats been out of the box for less than a day? I'm supposed to go to the post office and mail it back to you? You can't just send me another $20 head unit considering I spend nearly $2,000 on equipment from you? This isn't worth my time" Response: "Yes sir, that's what I'm saying."
What I'm saying to you: Don't be fooled into buying this thing. The head unit is literally a piece of junk. You can tell when you pick it up - weighs less than my TV remote. Defunk literally out of the box. The Apex Fusion software is clunky and not intuitive at all. Have not tried the mobile software but the web version is about 5 years away from being competent (similar to ecotech's if you know what I mean).
I bought this thing to give me peace of mind as I left the country for the holidays. Now I'll just be leaving the life in my 180g up to chance. They couldn't just send me a new display and have me send them this one when I got back. Thanks Apex.
Nice but not perfect By T on 12/10/2015
T would recommend this product to a friend
The system is well packaged and well made.
A MAJOR ISSUE: These are not wifi enabled. They need to be plugged into a router via ethernet cord in order to use on phones/computers. For $800 in 2015, that is a total joke. Who puts an aquarium next to a computer/home network. Shame on Apex for this.
Other than that the thing is great. Just make sure you have a 50 ft ethernet cable or an extra $200+ to buy the gaming wifi adapter they recommend.
would recommend this product By GEBsr on 12/2/2015
GEBsr would recommend this product to a friend
Since my purchase of this APEXFUSION GOLD. I was able to install it in about 4 hours. I have had to call support on my system as my graphs will not display on my dash board and I am currently still working on this issue. Once this gets working It should be a dream to set up the other advantages you can do with this system. I was surprised that they don't send the probe holder with this purchase.....it would have really been nice to put these into this holder upon installation.
You'll need to buy a laptop as well. By Dirk on 10/14/2015
Dirk wouldn't recommend this product to a friend
Ive owned this system about a year now. The tech support has was always helpful during setup or with general questions. The reason I'm giving this such a low rating is because the software, after all this time in development, still feels like a shaky house of cards. The firmware needs pretty frequent updating, and guess what? You have to have a direct wired connection to wherever you chose to install all these modules. So if your aquarium is far from you computer like me, you'll be buying a laptop! Or, you could attempt to update the firmware every time it needs it and risk "CATASTROPHIC" consequences they warn you about on your website.
I travel for work frequently, which was my main reason for reaching for a certain level of automation. But with the frequent updates to try and keep this shaky software working, I'm often left away from my aquarium not able to use any of these features because I'm not home to jump through the hoops and get the firmware installed by crawling under my aquarium with a laptop.
I only wish someone had told me this before I purchased this.
It's all about control! By Justin on 9/17/2015
Justin would recommend this product to a friend
Great product...allows you to have a piece of mind on how things are doing in your tank even while you're away.
Reef keeping should have always been like this By Adam on 9/5/2015
Adam would recommend this product to a friend
I got out of reef keeping a number of years ago and swore I would not come back until the technology was better for people like me with very busy schedules. Having the Apex means I can check on the system any time, I can get warned when something is out of whack, and I can shut things down if a bad condition is occurring. All things I had to just figure out before with trial and error. The system is VERY easy to set up if you follow the startup guide and then you move on with custom programming if you want to configure things that help you. I set up a maintenance mode that shuts down the return pump, the skimmer and the ATO unit. Then at the end of the maintenance window it brings each thing back online in a specific order return pump, then pause for a minute and fire skimmer back up then four minutes in the ATO kicks back in after the level in the sump has stabilized again. The programming needed for that maintenance procedure took me all of 2 minutes to create. I HIGHLY recommend running the Apex controller on ANY size tank.
Everyone Should Have By Derek on 8/10/2015
Derek would recommend this product to a friend
I honestly don't know how I went without every owning one of these. This product has and will simplify my maintenance so that I can actually spend time enjoying my tank ... The only thing I will complain about is the Conductivity Probe this thing is so finicky that I have not had one accurate reading since I've used it. I have constantly shaken it to ensure there are no micro bubbles on it and it works for and hour or so then it reads 0 Sg again.... It's a PITA to get dialed in and accurate.