IT WORKS By Carlos on 8/8/2017
Carlos would recommend this product to a friend
I dont know why all the negative reviews, Ive been using this feeder for over a year without any problems!!! I use the Apex Crossover food. Its a little bit noisy but its only about 30 seconds.
Works well enough that I am thinking of getting a 2nd unit By Bullett on 8/8/2017
Bullett would recommend this product to a friend
Yes, it is noisy but it only operates a short time daily and it gives the fish a 'heads up', food is coming. I am thinking of getting a second unit for my fresh water tank. I have had this unit for over 2 years with no spills or other negative action(s). Overall I am satisfied with this unit and all the Neptune items I have. Yes, it is not cheap but usually you get what you pay for.
Don't waste your money By Douglas on 7/17/2017
Douglas wouldn't recommend this product to a friend
I've purchased two over 18 months for my 350 gal tank. Both failed with less than a years use. No warranty love either. I'm now using a $35 battery operated unit.
Works well By Mike on 7/11/2017
Mike would recommend this product to a friend
Using this on 20 gallon nano tank. Feeding amounts are consistent with each use. Easy to open and reload food.
poor design By wirewiggler on 6/12/2017
wirewiggler wouldn't recommend this product to a friend
the usual lid pops off dumps food in tank, poor quality mount, over priced. I just purchased second Apex for my Nano and would like to automate feeding but refuse to pay $100 for such a poorly designed product.
Terrible Product & Support By Steve on 3/11/2017
Steve wouldn't recommend this product to a friend
This unit was dead within a few hours of installing. Neptune offered no help or replacement, they stated it's water damage. After paying almost $1,800 for the full system, I expected significantly better service and quality. Don't purchase, you will be disappointed.
How have they not corrected the lid / cartridge design? By Patrick on 3/6/2017
Patrick wouldn't recommend this product to a friend
For $100, Neptune needs to correct the design that allows for accidental removal of the cover over the tank (dumping weeks' worth of food directly into the tank). Just about every forum out there mocks first time users all needing to learn this flaw. While I understand the recommendation to "be more careful," for $100 as part of a $1,000 system, I'm paying for it to be well-engineered, not flimsy and poorly designed.
Ryan & Andrew - please pass on this feedback to Terence - perhaps from a very high volume dealer, they will listen and adapt the next version of the product.
Definitely some room for improvement. By Chad on 3/3/2017
Chad would recommend this product to a friend
I'm making a video for YouTube to thoroughly explain the product including data. Yes, it is noisy. Realistically, one of the noisier pieces of equipment on the tank. But when are you using an auto feeder? Generally when you aren't home so who cares? I noticed some variance in how many pellets it feeds which I will go over in the video but it is not a huge margin. I think it is easy to refill and have had no issue with it. The mount is possibly it's biggest flaw so far. It is quite hard to get it to secure to the rim due to the adjust-ability of the mount. Plus if you over-tighten it it will throw itself into the tank. Finally, depending on how tech smart you are this will be a pain to get to truly auto feed. Coming into it you think that you plug it in turn it on and it turns pumps off etc when it turns on. This is not the case and requires a little extra work to do that. This is also easily fixed by buying a feeding ring that will also prevent the food from being sucked down your overflow.
Works Well By RandyT on 11/30/2016
RandyT would recommend this product to a friend
Is it noisy, sure. But it is also nice to know its working. Can it be a bit of an effort to refill, again, sure. I start a feed cycle and when the feed cup is extended I grab the sides and remove it. There is no issue of the cap coming off this way. It feeds when its supposed to. Its easy to setup and that is what matters to me.
Poor Quality, High Cost, Poor Support By Brad Jeffers, Aquatopia of Bend on 11/17/2016
Brad Jeffers, Aquatopia of Bend wouldn't recommend this product to a friend
Very poor quality for $100, which I'm finding matches the rest of the Apex suite. The gear mechanism is chintzy, I feel like the lid is going to break every time I refill the drum, and I had one stop working on a 1,000 gallon aquarium after about 6 months of use. I'm a capable individual and I've ended up with food all over the floor 2 or 3 times.
Neptune required me to ship them the broken feeder at my cost so they could determine whether they will support the product and provide me a replacement. I own a retail store and maintenance business and the clients for whom I installed this feeder are not home very frequently. Neptune's response to my polite request to send me a replacement unit as soon as possible rather than requiring receipt of my broken unit was met with the following response:
"The Feeder is a non essential item and the system will continue to work normally without it."
They are correct, the system did continue to function. It functioned so well that the system couldn't tell me the feeder wasn't functioning and it went unnoticed for a whole week! I checked the feeder log and it showed the feeder had been "turned on" 4 times a day as programmed.
Overall I am very underwhelmed by the Apex system as a whole. If you're going to put the effort in to program an Apex, you might as well learn to program a PLC so you can get affordable, quality components. It's clear the inflexible, robotic support crew was put in place to discourage warranty claims. Fill out an RMA and wait who knows how for a replacement while I'm stuck visiting my client's home to feed daily? What a joke! I will never use another Apex product again.
Brad Jeffers, Aquatopia of Bend