Love Neptune Apex, but... By Mine came broken on 8/22/2016
Mine came broken wouldn't recommend this product to a friend
I love my Apex and would recommend it to anyone, but here is an honest review of my experience with the EB8.
My original EB8 melted down after 6 months of use. I am usually not one to mess with refunds so I immediately ordered a new one, overnighted, from BRS. The new EB8 did not work. None of the outlets would work, though it did power my other devices. I let BRS know and they referred me back to Neptune for service. I get their desire to do this and I am sure Neptune demands that their service people work with the customer, but it was still frustrating. BRS said Neptune had great service and would resolve the issue. Neptune cannot be reached by phone but were fairly responsive by email. But by the time several emails go back and forth many days pass before anything serious gets done. I could have spent less than 5 minutes on the phone rather than a week of Neptune trying to see if I am just mechanically inept over email.
Eventually Neptune scheduled a phone call with me to trouble shoot the EB8. They didn't seem to believe the device could actually be broken and assumed it was operator error. After an hour on the phone they decided they couldn't figure it out over the phone and gave me a RMA to return the EB8 to them. I mailed it at my expense, a week later I get a message from them saying they had found the problem repaired it and it was on its way back to me. It is scheduled to be delivered on Wednesday, more than a month after my first contact with BRS.
I guess the end result is good (we'll see how long the EB8 lasts now), but the turnaround is ridiculous. Thankfully I had nothing better to do this summer than wait on this long process, but in my opinion Neptune should have a no questions asked return policy during the warranty period, that should have taken about 3 days with an overnighted piece of equipment.
I do love what the Apex offers though and will continue to support them with my business...but jeez.
So easy it's boring By Mike on 6/3/2016
Mike would recommend this product to a friend
Seriously. Plug it in. Program it. Done.
So simple it's scary. I have 3 eb8 and just ordered my fourth. Never an issue.
Great product By Jason on 4/26/2016
Jason would recommend this product to a friend
The configuration of this system is amazing.
GREAT PRODUCT By DAR on 3/22/2016
DAR would recommend this product to a friend
Just added a second EB8 to my system ,linked up and programmed 8 more plugs with no issues.Nice to be able to control everything electronic .Great product just like all Apex products.
this is the best By Russell on 3/10/2016
Russell would recommend this product to a friend
I now have three of them love the control you get with it and my apex
Great Product. By Robert on 2/24/2016
Robert would recommend this product to a friend
The eb8 is a great product, the 6ft USB cable that is included could have been a bit longer.
excelent add on By m on 2/21/2016
m would recommend this product to a friend
i purchased one of these to put in the lid of my tank.
it has eliminated 6 individual timers for all my lights.
the 6 aquabus connections in the EB8 made it so i didn't have to run extra usb cords up there to connect the automatic feeder and lunar simulator module.
Great By Ken on 1/20/2016
Ken would recommend this product to a friend
Love the Apex system. I bought this EB8 to control my QT. Being able to check remotely and set program failsafes is a relief when going away for vacation.
Works just like you think it should. By David on 1/18/2016
David would recommend this product to a friend
Great product! I added it to my existing system as a expansion. Synchronized right up and gave me no problems.
Great By Peter on 1/7/2016
Peter would recommend this product to a friend
This is my third energy bar. just can't go wrong with neptune plug and play system