There IS a Learning Curve to Set Up Apex Classic By Mical on 6/22/2017
Mical would recommend this product to a friend
The "getting started" page is helpful but sketchy. Instructions are vague and not detailed (as recommend outlets etc) Key to installing is to allot yourself a couple hours set up prior to connecting to your tank.
Apex customer support is exceptional IF you can get by receptionist (if you call them) they try to do all their customer support via email and you might have to wait a couple of days for an answer (even though their reply says 12-24 hrs)
Overall, after getting wifi set up - all is good and the options are endless at what this will do for you. I highly recommend the Apex Classic but only gave 4 stars because of support hassle.
Everyone reefing should have one By John on 5/18/2017
John would recommend this product to a friend
Keeps my temp at 78% and don't have to worry about over heating. Controls all equipment. Had a large octopus mess of wires before now it's all neatly plugged into apex was able to eliminate alot of cords. E-mails me if something was to go wrong. Nice peace of mind
Glitchy, and terrible support By lakegirl on 2/7/2017
lakegirl wouldn't recommend this product to a friend
I began with Apex Jr and then upgraded to Apex Lite. I've had times with the display either goes black or becomes unresponsive. These *seemed* to coincide with recent power outages, however, every power outage does not result in a problem. The really bizarre thing is that I am locked out of my fusion account. I've done password reset multiple times and cannot get logged in to my account. Tried to get help and support's suggestion was to reinstall the whole thing (I have not done this). For now, I've got everything running manually without the controller. Yup, after all that time and money, I've got it all plugged into a power surge protector. total waste of money. Planning to completely replace with a totally different brand, based on disappointing performance and terrible service.
Why would you EVER run tank without one??? By Casey on 1/3/2017
Casey would recommend this product to a friend
This controller is awesome. The more you invest in the ecosystem, the better it gets. While the programing is a bit difficult, the product itself is amazing. If you are serious about getting your tank running the right way, you need this thing.
One thing that isn't widely advertised it's the APEX's ability to track your measured parameters. Being able to simply do your test, put in what type of test you used (for me it's the Red Sea test kits) and the output and it graphs it over time really helps getting dosing down to a science. And yes,
After less than a year, I already own the IO control unit, the wmx module to control my AI SOL lights, the Par meter and have plans to get more.
All in all, 9 out of 10 (if the programming was easier, I'd give it 10 out of 10). Absolute MUST if you are serious about getting your tank on track.
Functions great until it dies / Poor customer service By Tony on 12/30/2016
Tony wouldn't recommend this product to a friend
I've had my Apex Classic for several years. It works great and I like the controls. However, I've had multiple hardware and software issues. One time I had a problem with the display module, I called tech support and they were kind enough to log into my system to troubleshoot. They did some re-programming and broke all my modules in the process. The guy was able to fix the EB8 bars but he could not fix the display module or the PM1 module that HE BROKE!!! I had to send it back to them at my cost, and they charged me to fix it.
I had another similar experience, again was having a display module issue. It was working but was glitchy. Tech support was kind enough to log in my system to troubleshoot, and in the process he completely broke the display module. IT wouldn't even turn on anymore. His conclusion was that the display unit has hardware issues, and also my main unit (the apex unit itself). He recommended I send both them in or I can buy a new one... I ended up buying brand new apex unit.. Very costly.
Overall, I like the Apex and it works great.. .but I expect this hardware to work 2-3 years before it needs replacement.
Absolute waste of money By Matt on 11/1/2016
Matt wouldn't recommend this product to a friend
I've had my apex gold for just under a year and I've had consistent problems with the system for the past six months. The controller never stays connected to fusion (even though it is hard wired directly into my router via Ethernet).
First off, the brain went out. I had to pay out of pocket to ship it back to California for repair. Once that came back, customer service decided that the EB8 was bad. So I had to pay ship that back to them as well. After that came back I attempted twice to hook the controller back up, and now I'm still having problems. I woke up this morning to a tank that wasn't running for hours due to it's inability to stay connected/he EB8 continually clicking on and off. Fortunately, there were no casualties, but for an 'insurance plan' for your aquarium, I would certainly recommend a different product. Had I'd known what I know now, I NEVER would have purchased this overpriced piece of junk.
Awful By Cassandra on 7/19/2016
Cassandra wouldn't recommend this product to a friend
I've had my Apex for almost a year now and I absolutely hate it. It disconnects from Apex Fusion constantly and getting support is a huge hassle! I've been on the phone with them for over an hour three times. Each time is because it won't connect to Apex Fusion. It takes them forever to fix the problem and they have me manually restart it over and over until it works. They said it was because I had it connected to a wireless router and to use a powerline adapter. I got the adapter(another $70.00) and it seems to disconnect even more(I have great internet too as I work from home). Now I'm waiting for them to call me again because the whole system keeps restarting about every hour and I can't connect to Apex Fusion. This thing is total JUNK! DO NOT WASTE YOUR MONEY!
Poor Quality and Service Issues By Thad on 7/8/2016
Thad wouldn't recommend this product to a friend
Bought the gold package. The energy bar had parts rattling inside. I contacted Apex but had to purchase another energy bar to get one for a replacement. Apex was supposed to credit me when they received the rattleing unit. No they ship me the other and charge me. Then I have to email to straighten the mess out. Then the cable on the display was not held in by the strain relief and internal cable wires are exposed. I send back to Apex on my dime for what I believe should be warranty repair, but wait now the want to charge me for what should be a warranty repair. I have had the system sitting in a box for 1 month and have been unable to use this controller. This may seem like a superior controller to the reef keeper controller (which I also own) but I can at least operate the Reefkeeper out of the box. Do yourself a favor and go with the Reefkeeper controller!
will let you down!! By shea on 6/4/2016
shea wouldn't recommend this product to a friend
had this controller for a year now and has let me down twice! the first time the display went blank and had to be sent back. now just the other day the whole controller locked up screen is blank I cant sign on to it and was just lucky the main pump stayed on. fair warning both times the issues started with power outages this thing does not do well at all with interruptions! I will be going to another system I would never recommend this
Apex is great, could be better By Windwaterwaves on 4/4/2016
Windwaterwaves would recommend this product to a friend
I love my Apex, I have had an aquacontroller running on another tank for 10 years untouched and it just keeps going, and it has the old web stuff.
I like the new fusion interface and the alarming. I wish their add on components were a bit cheaper, and there were more variable speed ports by default. I used mine up on two leds (with full spectrum/blue) and need another one to control my new dc return pump.
The other thing is dosing, man they have a cool doser but good god $350 for two dosers. The problem is you have to be careful with the switched ports on your energy bars if you use low power dosing pumps like the BRS pumps. If you don't use the relay ports they may not turn off and will.. fill your tank with dosing.. not ideal!!!
Finally.. I tried to recalibrate ORP .. big fail, watch the brs video on that and don't bother, now I just wish I could default the ORP back but.. not in the software.
So.. can you guys thin the margin on the cool add ons like the doser!